Information Technology Operations Manager

Overall Responsible for IT Department.

• Exposure in handling ERP ,CRM and HRMS
• Ability to develop internal software packages using latest technology
• Knowledge of power BI
• Base level exposure to data security
• Network of service providers
• Data analytics
• Good negotiation skills
• Network Connectivity Minimum Down time and maximum uptime.
• Monitoring of Server & E-mail admin panels
• Monitoring of hardware, software & networking requirements of the organization, Warehouse or any other place as required by Management
• Maintain data security of company
• Monitoring of Network, Switch, Router, access point, firewalls, door security, end point seqrite (antivirus) etc.
• Monitoring of EPBX, CCTV, attendance software, Printers, secure prints and user console.
• Managing and Handling ERP.
• Managing Handling and of company’s website mobile app, social media & Market Place.
• Digital Marketing is to be done periodically to get maximum coverage and business leads.
• Preparing & keeping asset inventory updated
• Managing data backup system including CCTV
• Handling & maintaining VPN connectivity
• Renewal of Microsoft 365 every year within timeline ann.
• Ensure Firewall Configuration is timely updated also bundle package enabled to ensure external and internal protection.
• Antivirus Annual Renewal.
• IT CCTV Security System to be ready with proper storage system configured with 90 days (about 3 months) backup for corporate office and 1 year data backup to be available for warehouses.
• All CCTV Data to be kept separately with proper labels affixed mentioning date and time individually on drive with access granted to the management.
• Document Management system for scanning and indexing old pages to be available in digital medium. Approximate pages are 5 lakhs pages to be scanned.
• Microsoft ERP Basic / Outlook / Printer Training or ppt on various modules and workflow to be available and scheduled in a timely manner.
• Prepare Policy for IT CRM / Ticketing system as per ITIL standard to be available
• Prepare Policy for E-waste - A properly defined policy for identifying and discarding E-waste to be adhered to as per industry standards.
• Prepare Policy for Asset Management to be available to identify assets / warranty / depreciation
• Provide Monthly IT Training to the Staff
• Submit Daily / Weekly Report to Reporting Manager
• Train New Hires (Do’s & Don’t of IT Department)
• Prepare and implement IT Training calendar FY 2023-24 after approval of Reporting Manager