Assistant Manager Quality & Training
ConfidentialBengaluru / Bangalore5 days ago
Job descriptionDevelop onboarding and refresher training modules for new and existing employees Conduct soft skills, customer service, and technical / product training sessions Identify training needs through assessments, feedback, and performance data Evaluate training effectiveness through post-training assessments and audits Maintain training calendars, records, and progress reports Strong communication and facilitation skills Analytical thinking with a detail-oriented mindset Ability to lead training sessions, audits, and process improvements Proficient in Excel, PowerPoint, and learning management systems (LMS) High level of organizational and documentation skills Bachelor's degree in Business, HR, Education, or related field Certification in Quality Management (e.g., Six Sigma, ISO) and / or Training (e.g., Train the Trainer) is preferred 3–5 years of experience in quality management, training, or operations in a corporate or service-based environment.
Responsibilities
Quality Assurance :
- Design and implement quality monitoring frameworks for operations, service, and customer experience
- Conduct regular audits and quality checks to ensure compliance with SOPs
- Analyze feedback and quality scores to identify improvement areas
- Collaborate with department heads to resolve process gaps and service issues
- Create and maintain quality reports, dashboards, and feedback loops
Training & Development :
Requirement
Qualifications and Education Requirements
Experience
Skills Required
Lms, Six Sigma, Quality Management, Excel
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Manager Training • Bengaluru / Bangalore
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