Senior Support Engineer

What we do :

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, everyday goods, health and beauty, properties and logistics sectors. Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries. These include notable home-grown brands such as Sun & Sand Sports, Dropkick, Supercare Pharmacy, Farm Fresh, Klassic, and international brands like Nike, Columbia, Converse, Timberland, Vans, Mama Sita's, and McCain.

What will you do :

The Senior Support Engineer will be responsible for managing and supporting enterprise IT infrastructure with a focus on Windows technologies, Office 365 administration, system patching, and overall infrastructure management. The role requires hands-on expertise in VMware, Nutanix, and ManageEngine platforms to ensure high availability, security, and optimal performance of systems and services. The engineer will also serve as a technical leader in resolving escalated issues, applying strong problem-solving skills and deep technical knowledge to maintain a stable and efficient IT environment.

Key Responsibilities :

• Support and administer Windows Server environments (AD, DNS, DHCP, Group Policies, File / Print Services).
• Execute and oversee system patching cycles across servers, endpoints, and Microsoft environments.
• Administer and support Microsoft 365 / O365 services (Exchange Online, Teams, SharePoint Online, OneDrive, Security & Compliance Center).
• Provide user and license management in Microsoft Entra ID / Azure AD.Configure and manage hybrid AD environments and email security (SPF, DKIM, DMARC).
• Administer and maintain VMware vSphere / ESXi / vCenter, and Nutanix AHV / Prism platforms.
• Configure, monitor, and troubleshoot ManageEngine Suite (Endpoint Central, ServiceDesk Plus, AD Manager, etc.).
• Perform capacity planning, system monitoring, and performance optimization.
• Provide Level 2 / 3 support for escalated issues, conduct root cause analysis, and implement permanent fixes.
• Automate and streamline administrative tasks using PowerShell and scripting.
• Maintain backup, disaster recovery strategies, and documentation.
• Collaborate with security and network teams to ensure infrastructure hardening and compliance.
• Mentor junior engineers and provide technical leadership on projects and escalations.

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Qualifications & Experience :

Certifications :