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Unified Communication Engineer

Unified Communication Engineer

RIGHTSOFTBellary, IN
30+ days ago
Job description

Job Title : Unified Communications (UC) Engineer

Location : [Specify Location or Remote]

Work Hours : 8 : 00 AM – 4 : 00 PM EST

Job Type : [Full-time / Contract]

Job Summary :

We are seeking a highly skilled Unified Communications (UC) Engineer with a minimum of 5 years of experience to manage the administration and maintenance of our UC platform. The ideal candidate will be responsible for handling adds, moves, and programming changes , as well as documenting and testing all configurations. This role requires strong troubleshooting skills and the ability to work collaboratively with an onsite team.

Key Responsibilities :

  • Perform adds, moves, and programming changes to the UC platform.
  • Document configurations, changes, and test results to ensure system reliability.
  • Troubleshoot and resolve UC-related issues , collaborating with CISCO TAC Center when necessary.
  • Work closely with the onsite team to implement and maintain communication solutions.
  • Ensure best practices for UC platform administration and security.

Required Qualifications :

  • 5+ years of experience in Unified Communications administration.
  • Strong expertise in CISCO Call Manager and related UC technologies.
  • Experience troubleshooting UC issues with CISCO TAC Center .
  • One or more CISCO Call Manager certifications (e.g., CCNP Collaboration, CCIE Collaboration) preferred.
  • Excellent documentation and problem-solving skills.
  • Ability to work both independently and collaboratively within a team.
  • Preferred Skills :

  • Experience with additional VoIP and telephony solutions.
  • Knowledge of SIP, QoS, and networking fundamentals .
  • Familiarity with contact center solutions and integrations .
  • Additional Information :

    The candidate should have a minimum of 5 years of experience in Unified Communication and Collaboration Operations Cisco.

    Qualifications

    Role : IT Support - Other

    Industry Type : IT Services & Consulting

    Department : IT & Information Security

    Employment Type : Full Time, Permanent

    Role Category : IT Support

    Education :

    UG : B.Tech / B.E. in Any Specialization

    PG : Any Postgraduate

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    Engineer • Bellary, IN

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