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Online Reputation Management Executive

ConfidentialMumbai, India

30+ days ago

Job description

Work Schedule : 5 Days a Week (Rotational Offs)

Process Timings : Rotational Shifts, including night shift

Shift : 9-Hour Shift (Including 1-Hour Break)

Location : MIDC Andheri East, Mumbai

Only apply if you are interested and can join immediately.

About WhizCrow

WhizCrow is a global Brand Authority Management agency with operations in India, UAE, and the US . We help businesses establish a powerful digital presence, manage their reputation, and drive customer engagement through strategic marketing solutions. Our expertise spans multiple industries, providing innovative, result-driven strategies that ensure brands maintain their credibility and visibility in a competitive digital landscape.

About the Role

We are looking for an experienced ORM Executive to join our team. You will be responsible for handling customer inquiries and troubleshooting technical issues via email and chat. The ideal candidate will have prior experience in ISP, Telecom, or similar industries , with a strong ability to diagnose and resolve technical concerns while maintaining a high level of professionalism.

This role requires excellent written English skills , attention to detail, and the ability to communicate effectively with global customers . Additionally, proficiency in Italian, French, Japanese, German, or Spanish is a strong plus , as we support a diverse international clientele. Also, must have an interest in sports.

Key Responsibilities

Respond promptly to customer inquiries via email and chat .
Diagnose and resolve technical issues related to ISP, Telecom services, or similar industries.
Provide clear, step-by-step troubleshooting assistance to customers.
Maintain detailed and accurate records of customer interactions.
Collaborate with internal teams to escalate and resolve complex technical concerns.
Ensure high-quality customer support while meeting SLAs for response and resolution time .
Offer multilingual support , if applicable, to enhance customer experience.

Requirements

Minimum 06 months-2 years of experience in email and chat-based customer support .

Prior experience in technical troubleshooting (preferably in ISP, Telecom, or similar fields).

Excellent English communication skills (written & comprehension).

Proficiency in any of the following languages is a strong plus :

Strong problem-solving skills and ability to multitask in a fast-paced environment .

Customer-centric approach with an emphasis on empathy and efficiency .

Why Join WhizCrow

Work with a leading Brand Authority Management agency with a global presence .

Opportunities for career growth and skill development .

Competitive salary and performance-based incentives.

A collaborative and dynamic work environment .

Exposure to international clients and multilingual customer engagement opportunities .

Health Insurance Cover

Cross-Project Exposure

Skill Training Workshops

To Apply : Send your resume to [HIDDEN TEXT] with the subject line " ORM Executive Application – [Your Name]"

Only apply if you are interested and can join immediately.

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Skills Required

Technical Troubleshooting

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Management Executive • Mumbai, India