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Customer Service Representative
Customer Service RepresentativeRentickle • Visakhapatnam, IN
Customer Service Representative

Customer Service Representative

Rentickle • Visakhapatnam, IN
14 hours ago
Job description

Responsibilities :

  • Collaborating on debt collection efforts with Accounts, Sales, and the Legal Department.
  • Developing debt collection strategies and plans.
  • Adhering to the Collection Policies throughout the debt collection process.
  • Contacting debtors by telephone to enact and negotiate debt recovery.
  • Preventing repeated payment delinquency by negotiating manageable debt payments.
  • Negotiating settlements to receive payment on a certain percentage of the debt.
  • Keeping and updating records of all communications, payment plans agreed to, and amounts paid.
  • Initiating legal and repossession proceedings if debt recovery fails.

Requirements :

  • Exceptional ability to communicate with debtors to negotiate debt payment plans.
  • Ability to collaborate on debt collection efforts with other departments and institutions.
  • Exceptional recordkeeping and interpersonal skills.
  • Responsible for handling and maintaining data for Defaulters & Renewals.
  • Regular follow-ups with customers for pending payments through calls & mails.
  • Keeping track of the renewals of old orders and defaulters in case of payment not received.
  • Accurate payment calculations

    • Location : Gurugram, Haryana

    Working days : 6 days (Being 3rd and 4th Saturdays Off)

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    Customer Service Representative • Visakhapatnam, IN