Quality Insights Analyst

Key Responsibilities

• Conduct detailed assessments on alerts, escalations, and investigations conducted by the Compliance Operations team.
• Ensure adherence to regulatory standards and internal policies on AML, KYC, Fraud, Sanctions, and SAR processes.
• Review and validate case narratives, documentation, and decisions for accuracy, consistency, and regulatory alignment.
• Collaborate with operations and functional teams to identify trends, root causes , and opportunities for process improvement .
• Provide coaching and follow-up on identified issues and track remediation activities through completion.
• Maintain and report on quality assurance metrics , helping drive operational excellence and risk reduction.
• Use sound judgment in reviewing cases and defend decisions with both verbal and written rationale.
• Assist in the design and evolution of workflows , ensuring they are adaptable, scalable, and compliant.
• Work closely with global teams and stakeholders to ensure consistency in compliance standards .

A Typical Day Might Include

Your Expertise

Preferred Traits

Skills Required

Aml, Kyc, Fraud