Customer Service Specialist

Job Title

Customer Service Executive – International Voice Process (US)

Location

Mohali, Punjab (On-site)

Experience

Minimum 1 year experience in International US Voice Process (Mandatory)

Job Description

We are hiring

Customer Service Executives

with prior experience in

International US Voice Process

to handle inbound / outbound customer interactions and deliver high-quality customer support.

Key Responsibilities

Handle

inbound / outbound calls

for US customers professionally

Resolve customer queries related to services, billing, or support issues

Maintain

excellent customer satisfaction

through effective communication

Accurately document customer interactions in CRM systems

Follow

process guidelines, compliance, and quality standards

Meet

daily productivity and quality targets

Required Skills & Qualifications

Minimum

1 year of experience in International US Voice Process

Excellent English communication skills

verbal & listening)

Strong problem-solving and customer-handling skills

Comfortable working in

US shifts / night shifts

Basic computer knowledge and CRM familiarity

Ability to work in a fast-paced environment

Preferred Skills

Experience in

BPO / Call Center / Customer Support

Exposure to

customer retention, billing, or technical support

Immediate joiners preferred