No longer accepting applications
![Smart Hands / IT Support Engineer L2 [Only 24h Left]](https://cdn-logos.talent.com/v1/logo/image?feedcode=attb-in&company_name=TECEZE){kind=logo}
Smart Hands / IT Support Engineer L2 [Only 24h Left]
TECEZEBengaluru, Karnataka, India9 days ago
Job descriptionGraduate OR 3-Year Diploma in Electronics & Communication Engineering or Computer Engineering. ITIL v3 / v4 training mandatory; certification is an added advantage. Excellent domain knowledge and technical orientation. Manage incidents and service requests through CRM tools (e.g., ServiceNow). Ensure timely updates, resolution, and closure of tickets in compliance with SLA. Provide professional and prompt support to end users. Maintain high-quality interaction standards and ensure user satisfaction. Deliver premium technical support to executives and VIP users. Resolve issues efficiently while maintaining professionalism and discretion. Deliver a “WOW” experience for new joiners through seamless IT onboarding. Ensure Day 1 asset readiness, issuance, and IT orientation. Manage imaging, reimaging, media sanitization (Kill Disk, Blanco), QC, and labeling of IT assets. Ensure all devices are deployment-ready and meet corporate standards. Provide support for Laptops, Chromebooks, MacBooks, Desktops, and related peripherals. Handle installation, relocation, addition, or removal of IT hardware as needed. Offer first-level support for hardware, OS, and applications (Windows & Mac OS). Troubleshoot issues with printers, scanners, and other peripherals. Manage part replacements, unit replacements, re-imaging, and QC. Maintain compliance with asset management and redeployment procedures. Coordinate with OEMs and vendor partners for warranty claims and escalations. Track resolution timelines and ensure proper documentation. Provide Hands & Feet (H&F) support for DC incidents, changes, and infrastructure projects. Collaborate with central teams for on-site physical support. Support IT transitions and new infrastructure setups at the site. Participate in project rollouts ensuring technical readiness and compliance. Conduct regular checks on training rooms, VC rooms, and DC hygiene. Maintain preventive maintenance logs and ensure periodic compliance. Manage IT asset lifecycle through HAM Pro – receipt, stacking, recording, issuance, return, redeployment, and disposal. Maintain accurate asset records with proper state tracking. Monitor SLA compliance and report key performance metrics. Ensure adherence to service quality standards and escalation protocols. Strong Customer Service and Problem-Solving attitude. Excellent communication skills in English and local language. Ability to work efficiently under tight timelines. Team-oriented, organized, and adaptable to dynamic environments.
Job Description – Smart Hands / IT Support Engineer L2 (Bangalore)
Position : Smart Hands / IT Support Engineer
Experience : 2 – 6 Years
Location : Bangalore
Budget : 4-5.5 CTC
Employment Type : Full-Time, On-Site
- IMMIDIATE JOINERS
Qualification & Certifications
Key Responsibilities
1. Incident & Service Request (SR) Management
2. End User Experience Management
3. Executive Support & Experience Management
4. Onboarding Support
5. End Point Readiness
6. IMAC Support (Install, Move, Add, Change)
7. End Point Support (Remote and Deskside)
8. End Point Redeployment
9. Vendor Partner Liaisoning
10. Data Center (DC) & Telecom Activities Support
11. New Transitions & Infrastructure Projects
12. Scheduled Preventive Maintenance
13. IT Asset Management (HAM Pro)
14. Metrics & SLA Management
Soft Skills
Create a job alert for this search
It Support Engineer • Bengaluru, Karnataka, India
Related jobs
- Promoted
Support Engineer
PelatroBengaluru, Karnataka, India Role : L2 Support Engineer & L2 Support Lead.Required skills are mentioned below : .Very knowledge on Unix and Shell scripting.
Experience with Telecom BSS / OSS solution on L2 / L3 or Implementation on le...Show moreLast updated: 4 days ago
- Promoted
Personalized Support Engineer (Technical Support with Ticketing Tool Exp)
TELUS DigitalBengaluru, IN The Personalized Support Engineer (PSE) is a member of the Global Personalized support.They are responsible for handling Phone Numbers.
Technical Account Managers (TAMs.Global PSE team advocates for...Show moreLast updated: 4 days ago
- Promoted
Wireless Systems Support Engineer
GXCBengaluru, Republic Of India, IN GXC is a private wireless technology company focused on delivering secure, scalable, and highly reliable private 5G solutions for enterprises and critical industries.
By combining advanced radio acc...Show moreLast updated: 5 days ago
- Promoted
Smart Hands / IT Support Engineer L2
TECEZEBengaluru, Karnataka, India Job Description – Smart Hands / IT Support Engineer L2 (Bangalore).Smart Hands / IT Support Engineer.Qualification & Certifications.
Electronics & Communication Engineering.Incident & Service Reques...Show moreLast updated: 17 days ago
- Promoted
Tech Support Eng-I || Rotation shift || Mandatory 2-4years of experience with Linux
FICOBengaluru, Karnataka, India Hybrid work mode (3days mandatory WFO).Come join our dynamic and talented GTS operations team in a hands-on technical role where you will provide first level support for FICO IT infrastructure” –.S...Show moreLast updated: 25 days ago
- Promoted
Enterprise WiFi Support Engineer
Cambium NetworksBengaluru, Republic Of India, IN An Enterprise Wi-Fi Support Engineer is responsible for ensuring that enterprise-level customers have a positive experience with their Wi-Fi networking services.
They work to address customer issues...Show moreLast updated: 5 days ago
- Promoted
L1 Support Engineer
SaasAnthosur, tamil nadu, in The L1 - Support Engineer is responsible for providing high-quality technical support for the Saasant platform to customers, developers and prospects across the World through email, phone interacti...Show moreLast updated: 26 days ago
- Promoted
IT Support Engineer - Level 2
TECEZEBengaluru, Republic Of India, IN Job Description – Smart Hands / IT Support Engineer L2 (Bangalore).Smart Hands / IT Support Engineer.Qualification & Certifications.
Electronics & Communication Engineering.Incident & Service Reques...Show moreLast updated: 17 days ago
- Promoted
IT Systems Support Engineer
Kruti Comp. India Pvt. Ltd.Bengaluru, Republic Of India, IN IT Infrastructure Solutions into business environments.Our comprehensive offerings include Servers, Storage, Networking, Security, Software, Personal Systems, and a full range of Implementation and...Show moreLast updated: 30+ days ago
- Promoted
Smart Hands / It Support Engineer L2
TECEZEBengaluru, Republic Of India, IN Job Description – Smart Hands / IT Support Engineer L2 (Bangalore).Smart Hands / IT Support Engineer.Qualification & Certifications.
Electronics & Communication Engineering.Incident & Service Reques...Show moreLast updated: 17 days ago
- Promoted
Tech Support Eng-I || Rotation Shift || Mandatory 2-4years Of Experience With Linux
FICOBengaluru, Republic Of India, IN Hybrid work mode (3days mandatory WFO).Come join our dynamic and talented GTS operations team in a hands-on technical role where you will provide first level support for FICO IT infrastructure” –.S...Show moreLast updated: 26 days ago
- Promoted
Hardware Integration & Support Engineer (Contract)
Synaptics IncorporatedBengaluru, Republic Of India, IN Application / Architectural Engineering.Senior Design Engineer / Engineering Manager.We are looking for a highly motivated and detail-oriented.
Application Engineer (Hardware).The successful candidate...Show moreLast updated: 4 days ago
- Promoted
Support Engineer
AideWiser SolTekBengaluru, IN The L3 Support Engineer provides expert-level technical assistance and resolves complex issues for clients.Working closely with customers, internal teams, and development engineers, you will ensure...Show moreLast updated: 2 days ago
- Promoted
Customer Support Engineer
PelatroBengaluru, Republic Of India, IN Role : L2 Support Engineer & L2 Support Lead.Required skills are mentioned below : .Very knowledge on Unix and Shell scripting.
Experience with Telecom BSS / OSS solution on L2 / L3 or Implementation on le...Show moreLast updated: 4 days ago
- Promoted
Technical Support Engineer-Wireless
Cambium NetworksBengaluru, Karnataka, India An Enterprise Wi-Fi Support Engineer is responsible for ensuring that enterprise-level customers have a positive experience with their Wi-Fi networking services.
They work to address customer issues...Show moreLast updated: 5 days ago
- Promoted
L1 Support Engineer
LiciousBengaluru, Republic Of India, IN We are looking for a technically sound and process-driven.L0–L1 troubleshooting, automate recurring issues, and bridge the gap between support and engineering.
You’ll be responsible for first-line d...Show moreLast updated: 4 days ago
- Promoted
L2 Engineer - OSS Support
SourceFuseBengaluru, Karnataka, India SourceFuse Technologies hiring L2 Engineer - OSS Support with 5+ years of experience.We are seeking a highly motivated and experienced Open-Source Software (OSS) Support Engineer with a strong back...Show moreLast updated: 15 days ago
- Promoted
WLAN Systems Engineer
QualcommBengaluru, Republic Of India, IN Raja Shekar here from Qualcomm Staffing Team.We are having exciting opening for WLAN Driver Development / WIFI Driver Development / Networking Driver / WLAN HOST Development Role.Positions having -...Show moreLast updated: 23 days ago