Solution Architect - ESM

Solution Architect Skills & Experience - Pan India

• Demonstrable experience of selling and / or delivering ServiceNow enabled transformations. Experience required : 11- 18 years.
• Proven track record of selling ServiceNow projects and consultancy bids from a pre-sales perspective.
• Solid experience in architecting, building, and supporting complex implementations in a large-scale enterprise ServiceNow environment.
• Some exposure to Service Integration (or SIAM) and ServiceNow projects implementation in a large client setting.
• Design and development experience of core service management processes and reporting, aligned to the ServiceNow IT service management tool suite.
• In addition to ITSM – experience of one of the following areas would be highly beneficial : CSM, HR, Security.
• Knowledge of other IT service management tool suites, such as BMC, HP and IBM Tivoli.
• ITIL Certified.
• Demonstrated performance in complex solutioning and innovative deal construct.
• Consultative, value-proposition / business case driven pre-sales methodology experience.
• Strong techno-commercial / business orientation and cost sensitive.
• Self-driven and motivated, comfortable with change / ambiguity.
• Financial management experience : estimating, budgeting, pricing, risk assessment.
• Execute on assigned RFP / RFI / proposals / proposal sections and deliver a high-quality response in terms of content, formatting and value-adds.
• Hands on experience in writing proposals and delivering customer presentations.
• Excellent presentation and proposal / RFP skills.
• Completely flexible and mobile to travel within the UK and globally, as required.

Solution Architect (ServiceNow) Certification