Help Desk Support Engineer

Role Description

This is a full-time, on-site role for a Help Desk Support Engineer located in Pune. The Help Desk Support Engineer will be responsible for providing technical support to clients, troubleshooting issues, offering help desk support, and assisting with printer and computer hardware support. Day-to-day tasks include responding to support tickets, diagnosing technical issues, and ensuring timely resolution to maintain client satisfaction.

Qualifications

• 3-5 years experience in Help Desk Support
• Good experience in managing tickets and triaging the issues
• Technical Support and Troubleshooting skills
• Experience in Help Desk Support and Printer Support
• Knowledge of Computer Hardware
• Excellent problem-solving abilities and communication skills
• Ability to work independently and in a team environment
• Certifications in relevant IT fields are a plus
• Bachelor's degree in Information Technology, Computer Science, or related field