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[15h Left] Desktop Support Engineer

QpiAIIndia

4 hours ago

Job description

Job Summary

We are looking for a motivated and customer-focused Desktop Support Engineer to join our IT Infrastructure team. The candidate will provide day-to-day technical support to users, handle hardware / software issues, and ensure smooth IT operations.

Key Responsibilities

Install, configure, and troubleshoot Windows, macOS, and Linux systems.
Provide Level 1 & 2 desktop and laptop support.
Manage email (Outlook / Office 365 / Gmail) configurations and troubleshooting.
Handle Active Directory / Google Workspace user account management.
Maintain IT asset inventory and ensure policy compliance.
Assist in new joiner onboarding (system setup, VPN access, etc.).
Troubleshoot network and Wi-Fi connectivity issues.
Provide remote and on-site user support.
Document issues and update the IT helpdesk system.

Required Skills

Good knowledge of Windows 10 / 11, macOS, and basic Linux commands.

Understanding of DNS, DHCP, VPN, IP configuration.

Familiar with antivirus and system update management.

Strong troubleshooting, communication, and documentation skills.

Preferred Qualifications

Degree / Diploma in Computer Science or IT.

Certifications : CompTIA A+, Microsoft Certified : Modern Desktop Administrator, or RHCSA (preferred).

Hands-on corporate IT support experience.

Experience 1-2 years.

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Desktop Support Engineer • India