Customer Success Specialist

Social Issues Addressed by the ProductRole Overview

Track Test

is a coding skill assessment platform trusted by over

500 companies in Japan

, including global leaders such as

TCS, Toyota, SoftBank, and Deloitte.

It enables

organizations to evaluate the real-world coding ability of engineers using auto-graded tasks in areas such as algorithms, software development, debugging, and AI.

As we expand globally, we are looking for a passionate

Customer Success Specialist

to join our India team and support our fast-growing client base. You will work closely with HR and engineering teams to ensure smooth onboarding, provide technical support, and act as a bridge between customers and our product development team.

HR Tech Division's Vision : "Empower Engineering"

At our HR Tech Division, we uphold the vision of "Empower Engineering", striving to create a future where more individuals and organizations can fully unleash their creativity and engineering capabilities.

In recent years, the shortage of IT engineers has been widely recognized as a critical issue. In response, measures such as making programming education mandatory have been implemented to increase the "quantity" of engineers. However, simply expanding the engineering talent pool is not enough. Unless we create an environment where working engineers can achieve high productivity, the "quality" of engineering talent will not improve, and the fundamental issue of the engineer shortage will remain unresolved.

We believe that the key to solving this challenge lies in building a strong HR foundation for engineers. Our goal is to maximize technology skills within organizations, enabling businesses to explore new opportunities and drive innovation. Through "Track", we are dedicated to establishing an HR Tech-driven hiring, training, and evaluation system specifically tailored for engineers.

By fostering a society where engineers can thrive and truly enjoy the process of creation, we aim to create workplaces where self-driven and independent engineers flourish—both within companies and across the broader industry.

Job Responsibilities

Key Responsibilities

Client Onboarding & Education

• Deliver onboarding sessions and hands-on platform walkthroughs for HR and technical teams
• Create guides, help center content, and demo materials to drive adoption
• Provide proactive support during trial and initial deployment phases

Customer Support & Relationship Management

Feedback Collection & Cross-functional Collaboration

Future Business Development and Recruitment Background

The practice of conducting coding assessments has become commonplace in countries like the United States as a way to evaluate skills during the selection process. However, this was not the case in Japan until we began creating a market for it in 2016. Since then, we have grown to achieve the number one market share in coding test services. Additionally, we have realized the concept of TrackID for expanding into universities, with implementations underway at around 20 institutions, including the University of Tokyo. We believe this broadens our ability to provide value to our customers.

Building on these achievements, we plan to invest in expanding into the global and Indian markets to further increase our Total Addressable Market (TAM) in the engineer HR sector. As of 2024, India has the largest population in the world and is the second-largest in terms of engineers, following the United States. We believe that over the next decade, India will clearly emerge as one of the countries shaping the world, making it the most promising market for investment. We have decided to compete in this market.

Currently, we have one member working directly under the executive team, and we are operating with a small, agile team. However, we are looking to recruit a senior-level individual to take responsibility for the vertical launch of this business.

Recruitment Requirements

【Must-Haves】

Customer Success, Technical Support, or Client-Facing roles

in a

B2B SaaS

environment

English

(spoken and written)

【Preferred】

HR Tech

SaaS platforms

Computer Science

or related technical field

product or engineering teams

Join Us

If you're excited to support fast-growing HR Tech solutions, work closely with engineering teams, and grow in a global startup environment — we'd love to hear from you