Manager- HRO

Genpact (NYSE : G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

We are inviting applications for the role of Senior Manager / Manager- HRO

We’re looking for someone with strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.

Self-starting, intellectually curious and creative individual comfortable operating in a fast-paced, dynamic environment

Responsibilities

In this role, you will be responsible forUS HR and USPayroll, HR admin, Payroll, C&B administration and Recruitment supporting the client in one or more of the following areas

HR Admin, Recruitment, C&B

Lead the team responsible for managing the Employee Services, C&B administration & recruitment admin processes

Ensure adherence to SLA’s as agreed for the respective processes

Work closely with quality team in identification and implementation of improvement ideas

Provide coaching and mentoring to the team and manage client stakeholders

Monitor and resolve day to day issues & escalations, if any, by co-ordinating with the client team & Process owners

Work closely with client / Process owners to ensure that any process changes / updates are communicated timely to the team members in India

Review process performance and report out performance dashboards on a regular basis

Payroll

Lead the team responsible for managing the Payroll team at Genpact

Ensure adherence to SLA’s as agreed for the respective processes

Monitor and resolve day to day issues & escalations, if any, by co-ordinating with the Payroll team & Process owners

Work closely with Process owners to ensure that any process changes / updates are communicated timely to the team members in India

Review process performance and report out performance dashboards on a regular basis

Qualifications we seek in you

Minimum qualifications

Commerce Graduate (PG an added advantage)

MBA (HR)- Added Advantage

Preferred qualifications

Exposure to Transition of a new HRO process is important

Delivers oral and written communications that have clarity and impact.

Should have E2E HRO knowledge

HR skillset and experience – Advanced Knowledge of Oracle HCM

Should have managed a team Working experience in SOX controls; Responsible for both internal and external audits