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Service Desk Engineer
Qtek Systemspune, India30+ days ago
Job descriptionTo ensure all calls are updated and resolved within SLA targets. To endeavor to provide an Above Customer Expectation service Undertake first line resolution activities Participate in on-going review and maintenance of the IT Service Desk processes To take part in knowledge sharing activities to include both business and technical knowledge sharing. Deliver best practices of call management : To ensure that all calls are logged accurately within IT Service Desk Capture detail & correct information pertaining to all inbound calls
Description
Experience and personal qualities : -
- 1-4 year experience in IT or similar customer support / service delivery role
- Excellent customer service skills with a high level of focus on quality
- Ability to communicate in a clear and professional manner
- Problem solving and analytical skills and ability to work under pressure
- Excellent inter-personal skills (verbal and written)
- Clear understanding and interest in current and emerging IT technologies
- Beneficial to have an awareness of the IT industry in general
- An understanding and interest in the use of IT within business functions
Incident Management : -
Call Management : -
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Service Desk Engineer • pune, India