Responsibilities
Conduct a comprehensive review of existing fraud operations processes.
Identify gaps, inefficiencies, and potential improvement areas.
Develop detailed recommendations for streamlining processes.
Create a high-level plan for process improvement.
Develop metrics and KPI tracking mechanisms.
Assess current training programs and identify knowledge gaps.
Design and develop a comprehensive training curriculum.
Conduct a skills gap analysis for the current team.
Develop talent development strategies.
Design performance evaluation criteria specific to fraud analytics and operations.
Qualification & Experience :
Any graduate with 4 plus years of experience into fraud operations.
Certified Fraud Examiners, data analysts.
Consultant • India