Salesforce Business Analyst - Interaction Studio / MCP

Overview

We are seeking an experienced and strategic Business Analyst / Functional Lead to drive solution definition, business alignment, and successful delivery of Real-Time Decisioning initiatives and play a critical role in translating complex business needs into actionable functional requirements, guiding cross-functional teams, and shaping customer-centric decisioning strategies across digital channels.

Responsibilities

• Gather, analyze, and document business and functional requirements for decisioning use cases (, next-best-action, personalized offers, customer journeys).
• Act as the primary liaison between business stakeholders, product owners, and technical teams for real-time decisioning solutions.
• Define and maintain decision logic, business rules, and outcome scenarios in alignment with marketing and CX goals.
• Facilitate all Agile ceremonies including sprint planning, daily stand-ups, reviews, and retrospectives.
• Guide the team in Agile practices, track sprint progress, and manage delivery risks.
• Remove blockers and coordinate across business, design, tech, QA, and operations teams.
• Maintain ADO board, backlog grooming, sprint metrics, and continuous improvement initiatives.
• Collaborate with solution architects to design customer-centric, scalable real-time decisioning frameworks.
• Lead discovery and requirement workshops with marketing, data, and technology stakeholders.
• Own the functional design documents, user stories, and solution blueprints; ensure clarity, accuracy, and traceability.
• Work with engineering teams to define test scenarios and validate decisioning outputs.
• Support rollout, training, and adoption of decisioning platforms across business units.
• Continuously monitor and optimize decisioning logic and KPIs in partnership with analytics teams.

Qualifications