Application Specialist

report anomalies. Escalation : Route unresolved or complex issues to Level 2 or Level 3 support teams. Documentation : Maintain records of issues, resolutions, and known errors for future reference. Customer Service : Ensure a positive user experience through clear communication and timely updates. Matrix Management : Create, update, and validate approval matrices based on organizational policies and stakeholder input. System Uploads : Upload matrices into workflow automation platforms (e.G., SAP, Oracle, ServiceNow, or custom ERP systems). Stakeholder Coordination : Collaborate with department heads, finance, procurement, and HR to gather approval rules and maintain alignment. Testing & Validation : Conduct test runs to verify matrix functionality and troubleshoot upload issues. Required Skills Excellent problem-solving and communication skills. Familiarity with diagnostic tools, log analysis, and debugging techniques. Ability to work under pressure and manage multiple support requests. Experience with ticketing systems and support documentation tools. Ready to learn new applications and functional domain. Qualifications Diploma or bachelor’s degree in IT, Computer Science, or related field Strong keys Reactivity & Ability to understand requirements, problems and situations and to draw out logical conclusions. Effective Communication, Rigor, Method, Autonomy, Patience. Years Of Exp : 3–6 years of experience in application support