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Implementation Specialist – Delivery Operations
MerittoIndia22 hours ago
Job descriptionUnderstand client requirements and translate them into system configurations within Coordinate with Product, Engineering, and Customer Success teams for setup, Ensure all implementation tasks are tracked, updated, and completed as per defined Maintain detailed documentation, delivery status reports, and client communication Conduct validation and sanity checks post-deployment to ensure the solution is Use Excel / Google Sheets actively for reporting and maintaining delivery records. Provide clear updates to internal and external stakeholders throughout the Manage all tickets and delivery tasks for assigned clientele proactively and without Experience : 1–3 years of SaaS Implementation or Delivery experience, preferably in Education : BE / B.Tech, or Graduation with MBA (MBA preferred). Strong understanding of SaaS implementation workflows and client Proficiency in Excel / Google Sheets (mandatory). Good communication and stakeholder management skills. Ability to understand business use cases and translate them into product Highly organized and accountable, capable of independently managing assigned
This role requires a mix of functional understanding, technical comfort, and
communication skills to ensure each implementation is handled with precision and
accountability.
Key Responsibilities
- Serve as the primary point of contact for clients during the Delivery phase of SaaS
implementation.
Meritto’s platform.
testing, and rollout activities.
timelines.
records.
functioning as intended.
implementation lifecycle.
follow-up or reminders, ensuring complete ownership and accountability for case
closure.
What You’ll Bring
CRM, or ERP systems.
Skills :
coordination.
implementation.
client portfolios and deliverables.
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Implementation Specialist • India
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