Network Operations Center Engineer

Skills :

ITIL, Incident Management, Network Monitoring Tools, as400, network, support, Infrastructure,

JOB TITLE : Technical Support Engineer - NOC

Job Purpose

Monitor Infra / App alerts in ME Monitoring tools

Monitor Mail alerts

Log incidents and run bridge calls

Run EOD jobs for the Bank

Qualification

Any Degree (Computer background preferred)

Certifications

ITIL Foundation, AZ-900, MCSE, CCNA

Experience

Total 3-5 years of experience in Infrastructure Monitoring and L1 knowledge in IT

infrastructure of Bank

Responsibilities (includes All Tasks)

Hands on experience in Monitoring tools - Manage Engine - APM & OPM is mandatory

• Good understanding of ITIL process and ITSM Tools to manage Incidents, Changes, service requests and work orders.

Hands-on experience in banking environment

Hands On Experience In EOD And SOD (Finacle Preferred)

Hands on experience in AS400 operation (at least basic) and Mimix knowledge is added advantage

Should have good fluency in English - read / write and good verbal communication

Perform Incident Analysis for recurring Incidents

Backup Monitoring

Document all actions in accordance with standard company policies and procedures

Notify customer and third-party service providers of issues, outages and remediation status

Should have experience MIS reports

Should have previous experience working and interacting with Senior leadership team members

Technical Skills / Competencies

MANDATORY

ITIL Foundation certified

Hands-on in Incident & Problem Management

Experience in using ME monitoring (APM & OPM) and ITSM (BMC Remedy) tools

Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.

Knowledge of Microsoft server OS and Network Devices

Running EOD Batch jobs for Bank

OPTIONAL

Soft Skills

MANDATORY

Skills Required

Syslog, Manage Engine, Opm, Netflow, Network Devices, Wmi, Snmp, As400, Network Monitoring Tools, Apm