operation delivery manager

Hi connections

Teamware is hiring for Operation delivery manager role

Location : Noida

Experience : 8-10years

Notice period : 30days

JD

Be the trusted advisor to the Enablement Owner and validate the learning strategy from an operational aspect (project experience, learning elements and reporting requirements).

• Lead project “operations” calls and determine timeline for projects to ensure on time deployment in support of General Availability date.
• Manage engagement with Enablement Owners and / or Regional Business Leads by solving problems proactively and as situations arise.
• Track, drive, and follow up on deliverables of cross-functional team members - e.g. Virtual program producers; Communications; Instructional Designers and Curriculum Developers; Business Intelligence.
• Communicate to keep internal stakeholders & cross-functional teams informed via meeting notes, email, SharePoint, MS Teams, Slack, Workfront.
• Coordinate complex programs efficiently, overseeing multiple projects simultaneously.
• Build and maintain training content within Learning Manager, Enablement Bill of Materials, and our Learning Asset Management System.
• Author pages on Digital University web portal and conduct end-to-end UAT.
• Keep records. Build and maintain spreadsheets to support enablement efforts
• Assign training to global field employees to support their onboarding and role progression.
• Conduct user acceptance testing for all training programs.
• Write and edit program notifications as needed.
• Analyze completion reports in collaboration with reporting team.
• Help resolve user issues with a customer-first mindset and manage the tech proficiently, optimizing workflows and implementing improvements for increased efficiency.
• Cross-train colleagues in various technology and processes for coverage and upskilling initiatives

What you need to succeed :

Skills

Positive attitude and ability to remain agile with multiple and evolving team priorities.

Requirements

Desired

If interested do share cv to manasa.a@twsol.com