Itsm (Senior Consultant / Deputy Manager / Manager)Cubical Operations LLP • Coimbatore, Coimbatore (district), India
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Itsm (Senior Consultant / Deputy Manager / Manager)
Cubical Operations LLP • Coimbatore, Coimbatore (district), India
2 days ago
Job descriptionExecute ITSM engagements under guidance of senior leadership. Conduct process walkthroughs and assist in ISO 20000 certification projects. Support COBIT-based governance assessments. Prepare reports, SOPs, and process documentation. Contribute to client discussions and status updates. Lead medium-sized ITSM projects and process improvement initiatives. Facilitate governance meetings, RCA discussions, and ITSM performance reviews. Drive ISO 20000 implementation and manage audit coordination. Mentor junior consultants and guide them in assessments. Work directly with client leadership for requirement gathering and solutioning. Own end-to-end delivery of ITSM, COBIT governance, and ISO 20000 programs. Define service strategy, governance framework, and continuous improvement plans. Manage large-scale assessments, audits, and transition programs. Lead client presentations, steering committees, and stakeholder governance. Build ITSM maturity roadmaps and drive adoption across the organization. Manage cross-functional teams and ensure timely project delivery. 2 to 10 years of hands-on experience in ITSM, IT Governance, COBIT assessments, and ISO 20000 implementation. Strong understanding of : ITIL Framework (v3 or v4) COBIT 5 / COBIT 2019 ISO 20000 audit & certification process Service operations and service transition processes Experience handling process documentation, SOPs, and governance reports. Strong analytical and problem-solving skills. Excellent communication, stakeholder management, and presentation skills. Immediate joiners preferred. ITIL Foundation / ITIL Intermediate / ITIL 4 COBIT 5 / COBIT 2019 certification ISO 20000 Lead Implementer or Lead Auditor Experience in consulting or IT service delivery environments
Job Description – ITSM (Senior Consultant / Deputy Manager / Manager)
Location : Coimbatore
Experience : 2 to 10 Years
Roles : Senior Consultant / Deputy Manager / Manager
Notice Period : Immediate joiners preferred
Role Overview
We are seeking IT Service Management professionals with strong experience in COBIT assessments, IT Governance frameworks, and ISO 20000 implementation. The role includes managing end-to-end ITSM engagements, driving process improvements, conducting governance audits, and working closely with stakeholders to enhance service delivery maturity.
Key Responsibilities (All Levels)
- Conduct ITSM assessments , maturity evaluations, and gap analysis.
- Perform COBIT-based assessments and develop governance improvement roadmaps.
- Implement / maintain ISO 20000 (IT Service Management System) standards.
- Develop, document, and optimize ITSM processes (Incident, Problem, Change, Asset, CMDB, etc.).
- Support audits, compliance checks, and process reviews.
- Prepare reports, dashboards, and governance documentation.
- Collaborate with cross-functional teams including Infra, AppOps, Cybersecurity, and Business.
Additional Responsibilities by Role Level
Senior Consultant (2–5 years)
Deputy Manager (5–8 years)
Manager (8–10 years)
Required Skills & Experience
Preferred (Good to Have)
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Deputy Manager • Coimbatore, Coimbatore (district), India
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