Hotel Reservation Executive

Company Description

Xipper is a Travel Tech platform to digitise the Hospitality Industry in India.

Role Description

This is a full-time remote role for a Reservations Executive. The Reservations Executive will be responsible for managing customer reservations, ensuring a high level of customer satisfaction, and delivering exceptional customer service. Daily tasks will include responding to customer inquiries, processing reservations, handling cancellations, and coordinating with internal teams to ensure smooth operations. Additionally, the role may involve promoting services to prospective customers to achieve sales goals. Negotiating with customers on pricing, coo-ordinating with Hotel Partners, managing front office remotely for Partner Hotels, Verifying Guests before check-in, ensuring early check-in or late check-out is handled efficiently, listing properties on multiple OTA's.

Qualifications

Strong Communication skills to interact with customers effectively and professionally

Proficiency in Customer Service and ensuring Customer Satisfaction

Experience in managing Reservations and related processes

Experience of using PMS and Channel Manager tolls for reservations.

Sales skills with a focus on promoting services and closing deals

Proven organizational and time-management skills

Ability to work independently in a remote setting

Comfort with using reservation systems and CRM tools is a plus

A high school diploma or equivalent; additional qualifications or certifications in related fields are an advantage

Must have

Ability to communicate fluently in Hindi & English

Ability to Multi-task

Atleast 1+ years of experience in a Hotel Front Office Role

Excellent typing speed for customer chat support

Add-on Qualities

Ability to speak regional languages like Tamil, Telugu, Malayalam or Kannada

Knowledge of OTA Revenue Management

Ability to contribute to sales

Knowledge of OTA listings

We are looking for an enthusiastic candidate for a Front Office role.