Experience : 7–10 years
Location : Mumbai
Employment Type : Full-time
About the Role :
We are looking for an experienced Salesforce Technical Lead to spearhead the design and implementation of our Service Cloud ecosystem. The ideal candidate will lead a team of developers and administrators to build an Omni Case Management solution, ensuring scalability, performance, and best practices in Salesforce architecture.
Key Responsibilities :
- Lead technical solutioning and architecture design for Salesforce Service Cloud projects while overseeing development, configuration and integration efforts
- Build and manage a dedicated Salesforce team focused on Omni Case Management
- Collaborate with stakeholders to define roadmap, technical strategy, and implementation plans.
- Ensure adherence to coding standards, CI / CD, and release management best practices
- Provide mentorship and technical guidance to developers and administrators.
- Stay up to date with Salesforce releases, innovations, and Service Cloud features
Skills & Qualifications :
7–10 years of overall Salesforce technical experience, with deep expertise in Service CloudProven experience in solutioning, architecture, and technical leadershipStrong understanding of Omni-channel , Case Management , and Service ConsoleHands-on experience in Apex, LWC, Flows, Integration APIs, and configuration toolsSalesforce certifications (Platform Developer II, Application Architect, or Service Cloud Consultant) preferred.Excellent leadership, communication, and problem-solving skills.