Service Cloud Technical Architect

Experience : 7–10 years

Location : Mumbai

Employment Type : Full-time

About the Role :

We are looking for an experienced Salesforce Technical Lead to spearhead the design and implementation of our Service Cloud ecosystem. The ideal candidate will lead a team of developers and administrators to build an Omni Case Management solution, ensuring scalability, performance, and best practices in Salesforce architecture.

Key Responsibilities :

• Lead technical solutioning and architecture design for Salesforce Service Cloud projects while overseeing development, configuration and integration efforts
• Build and manage a dedicated Salesforce team focused on Omni Case Management
• Collaborate with stakeholders to define roadmap, technical strategy, and implementation plans.
• Ensure adherence to coding standards, CI / CD, and release management best practices
• Provide mentorship and technical guidance to developers and administrators.
• Stay up to date with Salesforce releases, innovations, and Service Cloud features

Skills & Qualifications :

Excellent leadership, communication, and problem-solving skills.