Senior ServiceNow Developer – CSM & AI Specialist

Hiring : Senior ServiceNow Developer – CSM & AI Specialist

Location :

Offshore (Preferred : Bangalore / Hyderabad)

Payroll : Teceze

Contract Duration :

6 Months (Extendable)

Availability :

Immediate Joiners Preferred

About the Role

We are seeking an experienced

Senior ServiceNow Developer

specializing in

Customer Service Management (CSM)

and

AI-driven solutions . The ideal candidate will have

5–7 years of hands-on experience

in developing and configuring ServiceNow applications, integrating enterprise systems, and implementing

Now Assist AI

features to elevate customer and employee experiences.

This is an exciting opportunity to contribute to

cutting-edge ServiceNow CSM implementations , leveraging AI technologies to drive service excellence and workflow automation.

Key Responsibilities

ServiceNow Platform Configuration :

Configure, customize, and administer ServiceNow instances to ensure robust performance and scalability across CSM modules.

CSM Development :

Design and implement solutions for

Customer Communities Portal ,

Employee Service Portal , and

Customer Service Portal , including Agent Workspaces.

Integrations :

Build and manage integrations using

REST APIs ,

ServiceNow API connectors , and

Service Graph connectors

for seamless system interoperability.

AI & Automation : Utilize

Now Assist AI

tools to enhance user experience through

predictive intelligence ,

machine learning , and

natural language processing (NLP)

capabilities.

Custom Development : Develop

catalog items ,

widgets ,

Business Rules ,

Client Scripts ,

UI Policies ,

ACLs , and other custom elements to meet business requirements.

Troubleshooting & Support :

Provide advanced technical troubleshooting, platform optimization, and post-implementation support.

Process Optimization :

Collaborate with cross-functional teams to align ServiceNow solutions with business objectives and improve service delivery.

Documentation :

Maintain detailed documentation for all configurations, integrations, and custom developments.

Required Skills & Qualifications

Experience :

5–7 years of solid experience in

ServiceNow development and administration , with a strong focus on

CSM

and

AI

capabilities.

CSM Expertise :

Proven experience with

Customer Communities ,

Employee Service Portals , and

Agent Workspace

design and customization.

Integration Skills :

Strong experience working with

REST APIs ,

ServiceNow API connectors , and

Service Graph connectors .

AI & ML Knowledge :

Hands-on experience with

Now Assist AI ,

AI chatbots , or

Predictive Intelligence

in ServiceNow.

Technical Skills : Scripting :

JavaScript, Jelly Script, HTML, CSS, AngularJS

Advanced Configuration :

Business Rules, Client Scripts, UI Actions, Script Includes, GlideAjax, Preprocessors

Certifications (Preferred) :

ServiceNow Certified System Administrator (CSA)

ServiceNow CSM Implementation Specialist

ServiceNow Certified Application Developer (CAD)

Soft Skills :

Excellent communication, problem-solving, and collaboration abilities.

Education :

Bachelor’s degree in Science or a STEM discipline.

Preferred Qualifications

Familiarity with

ITIL v3 / v4 frameworks

or certifications.

Experience working in

Agile

environments.

Exposure to other ServiceNow modules such as

CPQ, CRM, SPM, ServiceBridge .