Director Business Operations

Overview

Founded in 1988 and headquartered in Atlanta, Trimont (www.trimont.com) is a specialized global commercial real estate loan services provider and partner for lenders seeking the infrastructure and capabilities needed to make informed, effective decisions related to the deployment, management and administration of commercial real estate secured credit.

We do this with a team of 1100+ extraordinary Team Members who serve a global client base from offices in Atlanta, Dallas, Kansas City, London, New York, Sydney, Hyderabad and Bengaluru. We empower our skilled global teams by equipping them with the necessary knowledge and advanced technology, as well as fostering a culture driven by values. This approach helps our teams excel and build meaningful client relationships, while providing the highest quality service and feeling proud of the work they do.

Trimont is an innovative firm where visionary professionals come to learn, grow, and thrive with colleagues driven by curiosity and collaboration.

Learn : We believe ongoing learning is critical and are focused on providing a work environment where all team members can take ownership of their careers.

Grow : We work alongside the largest institutional lenders in the world, overseeing the most significant projects in the industry. This unique opportunity allows us to broaden our skillset and develop our abilities by tackling some of the industry's most challenging and exciting endeavours.

Thrive : Our firm is a place where ethics and excellence meet to create an experience that matches our capabilities. There are no limits to what we as team members as an organization, can achieve together.

Job Summary

As a Director of Business Operations for the New Loan Onboarding process for EMEA and APAC, you will oversee the end-to-end onboarding of loans ensuring accurate set-up of loan data into systems of record (SOR). You will manage an 8-11 FTE team across Hyderabad and Bengaluru locations and coordinate with Stakeholders in Australia and London. The role demands strong leadership and a deep understanding of loan products and lifecycle events. Experience in managing loan products in the EMEA / APAC region and transitioning new business is a plus.

Responsibilities

The team manager will work closely with the management team to ensure work is performed smoothly and escalations are handled appropriately.

Manage workflow between India and stateside teams, monitor & coach to productivity & quality, work in a collaborative environment with stateside management.

The candidate will be responsible for providing guidance and feedback to team members and ensuring those team members have what they need to perform their work duties in a timely and efficient manner.

Essential Qualification

• BCom (Bachelor or Commerce) or Post Graduate degree in the stream of commerce and management
• Experience of more than 8-10 years in MNCs, offshore Units, (Banking sector preferred).
• 1-3 years in a front-line leadership role and directly managing and supervising team members.
• Ability to understand loan documents, understand process of loan documents through loan life cycle
• Experience with document repository and document imaging systems
• Commercial mortgage servicing knowledge is an advantage
• Drive and motivate team members to achieve / exceed the set productivity targets
• Ability to take accountability for business deliverables, KRI
• Support in process expansion, staffing and new hire training
• Take a lead role in developing and implementing best practices
• Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures
• Interface and effectively communicate with India and stateside managers on production, quality and security guidelines
• Conduct business / performance reviews
• Analyze and interpret complex data and create Business MIS
• Flexibility to work in shifts, business travel (if required)

Desired Qualification

Trimont is an equal opportunity employer, and we're proud to support and celebrate diversity in the workplace. If you have a disability and need an accommodation or assistance with the application process and / or using our website, please contact us. We are proud to maintain a drug-free policy, ensuring that our community is a secure and productive space for all our team members.

Skills Required

Commercial mortgage servicing, Document imaging systems