Help Desk Administrator

Title - Helpdesk Administrator

Job Description

Check Point is seeking a self-motivated, adaptable, and quick-learning Application Help Desk Administrator to provide internal front-facing support for the company employees and related IT services.

You will be responsible for coordinating and communicating with employees worldwide to ensure expedient resolutions to technical issues and requests.

Major Responsibilities

Provide technical support to users of Microsoft Windows-based systems, including desktop computers, laptops,

and servers.

Install, configure, and troubleshoot Microsoft Windows operating systems, software applications,

and hardware devices.

Troubleshoot Active Directory and Exchange Server environments.

Troubleshoot printer and scanner issues.

Provide end-user training on Microsoft Windows products and services.

Work with other IT team members to ensure the smooth operation of the company's IT infrastructure.

Support Salesforce support

Communicating with employees via phone, email, and text (English).

Introducing policies, procedures, and technologies to proactively respond to trouble areas in service delivery.

Additional responsibilities based on business requirements.

Desired Background

2-3 years of experience in Microsoft Windows system administration.

Experience with Active Directory, Exchange Server, and other Microsoft products and services.

Strong troubleshooting skills.

Work timings - US time zone (night shift)

Excellent written and verbal communication skills.

Ability to work independently and as part of a team.

Ability to learn new technologies quickly.

Familiarity with cloud computing technologies is a plus.

Mac OS, Linux knowledge – Advantage