Cluster Collections Manager, Recovery - PL

Job Title Collection Manager / Collection Executive / Collection Officer Function / Department Urban Collection Department Head NCM Reporting Manager Cluster Collection Manager

Purpose of the Job :

Collections for NCL (write-off) accounts for urban PL business.

Describe the KPIs against each perspective :

Perspective Key Performance Indicators Business and Financial Management

• Collection Resolution of NPA accounts of the branch to achieve the monthly target
• Controlling the branch GWO and improvising the collection month on month
• Tracing of skip / migrated customers

Customer Focus

Process / Quality Improvement

Skills Required

Quality Improvement, Customer Focus, Process Improvement, Recovery, Collections, Personal Loan