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City Operations Leader
City Operations LeaderSpinny • Republic Of India, IN
City Operations Leader

City Operations Leader

Spinny • Republic Of India, IN
30+ days ago
Job description

ABOUT SPINNY

Spinny is India’s most trusted full-stack platform for buying and selling cars - backed by marquee investors including Tiger Global, Accel, Elevation Capital, ADQ and Westbridge Capital. Our mission is simple but ambitious : to bring trust, transparency, and delight back into the used car buying experience. With operations across 80+ cities and over a million customers served, we’re now entering our next phase of growth—scaling our platform, deepening customer engagement, and expanding our product ecosystem to cut across the car ownership spectrum. If you’re passionate about leading high-impact city operations, you’ll feel right at home!

We operate through two key sales channels Spinny Retail and Spinny Partners (B2B Auction platform).

  • Retail : We purchase used cars on our inventory, refurbish them at our owned workshops, and sell them through our retail outlets in Hub and Park formats
  • Auction : We enable digital auctions for used car dealers based on in-house inspection reports. Prices are offered to sellers only after a confirmed dealer bid, ensuring minimal inventory risk.

The Supply vertical (car procurement) is common to both channels.Every incoming car runs through the Auction platform for the best price discovery, leveraging our network of 10,000+ channel partners, including Spinny Retail.

SUPPLY CHANNELS

We operate two primary procurement channels :

  • G1 (Online C2B) : Direct sellers who connect with Spinny digitally
  • G3 (Offline B2B) : Partnerships with new car dealerships, OEMs, leasing companies and corporate sellers
  • G1 SUPPLY FUNNEL

  • Lead Generation : Through Spinnys digital platforms (website and app)
  • Inside Supply : A telecalling team that qualifies leads and schedules car evaluations at the customers preferred time and location
  • Inspection Ops : A fleet of technical evaluators who work in defined slots, moving from one scheduled evaluation to another. Each evaluator starts and ends their day from their home location
  • Closure : A tele-sales team responsible for price negotiation with sellers. They attempt to bridge price gaps by collaborating with sales teams, and schedule delivery once the price is agreed
  • Delivery Ops : A team of drivers and documentation agents who manage the final pickup, verify documentation, and trigger payment upon approval.
  • KEY RESPONSIBILITIES

    1. Lead Ground Operations (G1 Supply) :

  • Oversee evaluation, delivery, documentation, and logistics for the G1 channel
  • Drive key operational KPIs including fulfilment of scheduled evaluations and deliveries, operational SOP adherence, and quality metrics
  • Manage hiring, training, daily operational planning and performance monitoring for the on-ground fleet
  • 2. Scale G3 Channel (B2B Supply) :

  • Own the end-to-end funnel for the G3 channel from lead generation to final delivery and price negotiations
  • Lead growth and P&L for the G3 vertical in the respective geography
  • Develop and execute strategies to expand partnerships with new car dealerships to maximise procurements from the exchange enquiries
  • Manage a team of Business Development Managers (BDMs) responsible for relationship management and lead generation
  • REQUIREMENTS

  • 3-6 yrs. of professional work experience, preferably have worked at a high growth startup / FMCG / FMCD in an execution driven role.
  • Graduate from Tier 1 / 2 College / University.
  • Good stakeholder management skills.
  • Excellent written, communication, research, and analytical skills.
  • Ability to think creatively about business problems and come up with solutions.
  • Previous team management / leadership ability to lead teams of at least 15-20 members.
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    Operation • Republic Of India, IN

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