No longer accepting applications
Senior Customer Service Officer
TripleKannur, IN6 days ago
Job descriptionCustomer Interaction : Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times. Issue Resolution : Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines. Product Knowledge : Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately. Documentation : Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions. Problem-Solving : Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary. Compliance : Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security. Continuous Improvement : Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes. Feedback Handling : Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement. Team Collaboration : Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment. Customer Support, Customer Satisfaction, and Customer Experience skills Excellent problem-solving and analytical skills Ability to multitask and prioritize workload in a fast-paced environment Experience with CRM systems and contact center technologies Excellent verbal and written communication skills Ability to work independently and remotely A bachelor's degree or higher in a related field is preferred Experience in a customer service or contact center environment is preferred
Triple
Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in :
- Selectively recruiting the top 1% of industry professionals
- Delivering in-depth training to ensure peak performance
- Offering superior account management for seamless operations
Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.
Summary
This is a full-time remote role for a Senior Customer Service Representative. The Representative will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.
Responsibilities
Qualifications
Schedule (US Shifts Only)
Eastern Time - 6 : 30 p.m. - 3 : 30 a.m. IST, Rotational Shifts
Pacific Time - 9 : 30 p.m. - 6 : 30 a.m. IST, Rotational Shifts
Logistical Requirements
Quiet and brightly illuminated work environment
Laptop with a Minimum of 8GB RAM, an i5 8th-gen processor
720P Webcam and Headset
A reliable ISP with a minimum speed of 100 Mbps
Smartphone
Create a job alert for this search
Customer Service • Kannur, IN
Related jobs
- Promoted
Customer Service Representative
VerbiQKannur, IN The ideal candidate loves talking to people in German and proactively solving issues.You will be responsible for converting customers into passionate evangelists.
Responsibilities include communicat...Show moreLast updated: 1 day ago
- Promoted
Title Services
Brace Infotech Private LtdKannur, IN Positions to be filled : Title Services (Analyst / Senior Analyst).Number of positions : 150 Positions.Immediate to 30 days Joiners only.
Proficiency in relevant software.Pay range and compensation pa...Show moreLast updated: 15 days ago
- Promoted
Senior Sales Counsellor
The Language SKOOLKannur, IN Work Schedule & Availability (Mandatory).Candidates must be available and ready to work during the following work schedule : .
Flexibility is required for tasks / urgent follow-ups as per Business Requi...Show moreLast updated: 26 days ago
- Promoted
Senior Customer Support Engineer
StitchFinKannur, IN StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show moreLast updated: 16 days ago
- Promoted
Customer Care Representative
MUHURTHKannur, IN Muhurth is a contemporary brand rooted in the heritage of Kanjivaram textiles, blending tradition with modern luxury.For generations, we have been dedicated to preserving and evolving the craft of ...Show moreLast updated: 15 days ago
- Promoted
Customer Service Representative
CareerUS SolutionsKannur, IN Customer Service Representative – Job Description.The Customer Service Representative is responsible for providing excellent customer support by answering inquiries, resolving issues, and ensuring ...Show moreLast updated: 30+ days ago
- Promoted
Senior Business Professionals (Paid Consultancy Opportunity)
RONIN StudiesKannur, IN RONIN International is an independent B2B market research company specialising in business, healthcare and tech studies.We are part of the Rippleffect Group (formerly Fat Media Group) and are Compa...Show moreLast updated: 9 days ago
- Promoted
Customer Service Officer / Sales
EcoOriginKannur, IN We're looking for an extroverted, outspoken salesperson who's confident, assertive, and not easily negotiated down.Engage with potential customers through various channels (phone, email, face-to-fa...Show moreLast updated: 30+ days ago
- Promoted
US Mortgage- Customer support
AltisourceKannur, IN Willing to work in night shifts.Review and update construction documents in the system to ensure completeness and accuracy.
Maintain and update construction budget details while placing inspection o...Show moreLast updated: 6 days ago
- Promoted
QC Analyst – Customer Support
Highbrow Technology IncKannur, IN Hiring Now : QC Analyst – Customer Support (Voice Quality Monitoring).We are looking for an experienced.This role involves reviewing call recordings, evaluating communication standards, and ensuring...Show moreLast updated: 1 day ago
- Promoted
Telesales Specialist
TRADE MAX ACADEMYKannur, IN TradeMax Academy is a premier stock market trading academy based in Kerala that supports a thriving community of over 10,000 traders.
We offer live trading sessions guided by experienced professiona...Show moreLast updated: 10 days ago
- Promoted
- New!
Senior Program Officer
HCLFoundationkannur, kerala, in WASH Thematic & Uday Objectives.Ensure adequate access to safe and potable drinking water to socially and economically deprived sections of society.
Ensure adequate access to safe sanitation to soci...Show moreLast updated: 14 hours ago
- Promoted
Technical Services Manager
GenScriptKannur, IN Coordinate accountteam to drive business growth by strengthening the service levelto customer.Develop technical solution / innovation for regionalkey account and distributors to address customer need...Show moreLast updated: 30+ days ago
- Promoted
Senior Analyst
Branch InternationalKannur, IN Branch is a leading AI-based lending fintech with 50M+ downloads across India and Africa.We use alternative data to reach millions of people that are largely excluded from the financial sector.Head...Show moreLast updated: 16 days ago
- Promoted
SAP P2P Retail Consultant
cosima Solutions Ltd.Kannur, IN Cosima Solutions is expanding its global SAP Supply Chain practice and is seeking experienced SAP P2P (Procure-to-Pay) Consultants to join our offshore delivery team.
If you have a strong background...Show moreLast updated: 6 days ago
- Promoted
Customer Service Operator - 45024
TuringKannur, IN In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of.AI-generated outputs, and ensuring compliance, trust, and customer experience standards.SLA track...Show moreLast updated: 30+ days ago
- Promoted
E-Commerce Automotive Spare Parts Customer Service Representative
Newparts, Inc.Kannur, IN Job Description : Automotive Customer Service Representative.Location : Remote (North American Hours).Desired Skills and Experience : .
Bachelor's degree in Engineering.Automobile Spare Parts / Automobi...Show moreLast updated: 30+ days ago
- Promoted
Senior Credit Analyst
Branch InternationalKannur, IN Branch is a leading AI-based lending fintech with 50M+ downloads across India and Africa.We use alternative data to reach millions of people that are largely excluded from the financial sector.Head...Show moreLast updated: 9 days ago