Job description
Job
Description :
As a Power Platform Support Engineer, you will be responsible for providing
technical support, troubleshooting, and optimization of solutions built on the
Microsoft Power Platform, which includes Power Apps, Power Automate, Power BI,
and Power Virtual Agents. You will work closely with cross-functional teams to
ensure high-quality deployments and support for our clients and end-users.
Key Responsibilities :
first and second-level support for issues related to Power Platform
applications and services.
and resolve technical problems, incidents, and service requests in a
timely manner.
as a liaison between clients and internal teams to facilitate problem
resolution.
and maintain the performance of Power Platform applications and services.
opportunities for improvement and implement enhancements for better
performance and user experience.
root cause analysis for recurring issues and support process improvement
initiatives.
and maintain comprehensive documentation for support processes, known
issues, and solutions.
regular reports on support activities, including ticket status,
resolution timelines, and trends.
best practices and provide training materials for end-users.
closely with developers, business analysts, and stakeholders to
understand application requirements and provide technical guidance.
in the deployment of new releases and updates for Power Platform
applications.
in knowledge-sharing sessions and workshops within the team.
updated with the latest features, updates, and best practices of the
Microsoft Power Platform.
relevant certifications and training to enhance skills and knowledge in
Power Platform technologies.
Qualifications :degree in Computer Science, Information Technology, or a related field.
of 5 years of experience supporting or developing solutions on the
Microsoft Power Platform.
expertise in Power Apps, Power Automate, Power BI, and the Power Platform
ecosystem.
with troubleshooting and resolving technical issues in cloud-based
applications.
with Microsoft Azure services and integration of Power Platform with other
services.
of programming languages such as JavaScript, C#, or SQL is a plus.
problem-solving skills, attention to detail, and the ability to work under
pressure.
communication and interpersonal skills, with the ability to explain
technical concepts to non-technical users.
Thanks
& Regards
Priya
HR Executive
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Support Engineer • Bengaluru, Karnataka, India