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Powerplatform Support Engineer

Powerplatform Support Engineer

White ForceBengaluru, Karnataka, India
14 hours ago
Job description

Job description

Job

Description :

As a Power Platform Support Engineer, you will be responsible for providing

technical support, troubleshooting, and optimization of solutions built on the

Microsoft Power Platform, which includes Power Apps, Power Automate, Power BI,

and Power Virtual Agents. You will work closely with cross-functional teams to

ensure high-quality deployments and support for our clients and end-users.

Key Responsibilities :

  • Technical
  • Support :
  • Provide

first and second-level support for issues related to Power Platform

applications and services.

  • Analyze
  • and resolve technical problems, incidents, and service requests in a

    timely manner.

  • Act
  • as a liaison between clients and internal teams to facilitate problem

    resolution.

  • Solution
  • Optimization :
  • Monitor
  • and maintain the performance of Power Platform applications and services.

  • Identify
  • opportunities for improvement and implement enhancements for better

    performance and user experience.

  • Perform
  • root cause analysis for recurring issues and support process improvement

    initiatives.

  • Documentation
  • & Reporting :
  • Create
  • and maintain comprehensive documentation for support processes, known

    issues, and solutions.

  • Prepare
  • regular reports on support activities, including ticket status,

    resolution timelines, and trends.

  • Document
  • best practices and provide training materials for end-users.

  • Collaboration :
  • Work
  • closely with developers, business analysts, and stakeholders to

    understand application requirements and provide technical guidance.

  • Assist
  • in the deployment of new releases and updates for Power Platform

    applications.

  • Participate
  • in knowledge-sharing sessions and workshops within the team.

  • Continuous
  • Learning :
  • Stay
  • updated with the latest features, updates, and best practices of the

    Microsoft Power Platform.

  • Pursue
  • relevant certifications and training to enhance skills and knowledge in

    Power Platform technologies.

    Qualifications :
  • Bachelor’s
  • degree in Computer Science, Information Technology, or a related field.

  • Minimum
  • of 5 years of experience supporting or developing solutions on the

    Microsoft Power Platform.

  • Strong
  • expertise in Power Apps, Power Automate, Power BI, and the Power Platform

    ecosystem.

  • Experience
  • with troubleshooting and resolving technical issues in cloud-based

    applications.

  • Familiarity
  • with Microsoft Azure services and integration of Power Platform with other

    services.

  • Knowledge
  • of programming languages such as JavaScript, C#, or SQL is a plus.

  • Excellent
  • problem-solving skills, attention to detail, and the ability to work under

    pressure.

  • Strong
  • communication and interpersonal skills, with the ability to explain

    technical concepts to non-technical users.

    Thanks

    & Regards

    Priya

    HR Executive

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    Support Engineer • Bengaluru, Karnataka, India