ServiceNow CSM Developer (with QA Expertise)

Job Description

This is a remote position.

Job Title : ServiceNow CSM Developer (with QA Expertise)

Experience : 5+ Years

Location : Remote

Shift : EST Time Zone

Notice Period : Immediate Joiners Only

About the Role

We are looking for a highly skilled ServiceNow CSM Developer with strong QA expertise to join our team. The role requires hands-on experience in designing, implementing, and customizing ServiceNow Customer Service Management (CSM) modules, along with a solid background in quality assurance and testing methodologies .

Key Responsibilities

• Design, develop, and implement solutions on the ServiceNow CSM platform.
• Configure, customize, and enhance ServiceNow applications to align with business requirements.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Perform QA activities, including test planning, test case development, regression testing, and defect management.
• Conduct unit testing, integration testing, and provide support during User Acceptance Testing (UAT).
• Ensure adherence to best practices, coding standards, and performance optimization.
• Troubleshoot issues, perform root cause analysis, and support ongoing enhancements.
• Prepare technical documentation, release notes, and test scripts.

Required Skills & Experience

Nice-to-Have Skills

Requirements

ServiceNow