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Application Support Engineer

ConfidentialCoimbatore

30+ days ago

Job description

Project Role : Application Support Engineer

Project Role Description :

Act as software detectives, providing a dynamic service to identify and solve issues within multiple components of critical business systems.

Must Have Skills :

Good to Have Skills :

Experience Required :

Minimum 3 years

Educational Qualification :

15 years of full-time education

Summary :

As an Application Support Engineer, you will troubleshoot and resolve technical issues to ensure seamless operations of critical business systems.

Roles & Responsibilities :

Perform independently and become a Subject Matter Expert (SME).

Actively participate in team discussions and contribute solutions to work-related problems.

Proactively identify and resolve technical issues within critical business systems.

Collaborate with cross-functional teams to troubleshoot complex software problems.

Develop and maintain technical documentation for system configurations and troubleshooting procedures.

Participate in on-call rotation to provide support outside of regular business hours.

Conduct regular system audits to ensure data integrity and system performance.

Professional & Technical Skills :

Must Have Skills : Proficiency in Project Portfolio Management Tools.

Strong understanding of ITIL framework and incident management processes.

Experience with SQL queries and database management.

Knowledge of cloud computing platforms such as AWS or Azure.

Familiarity with IT service management tools like ServiceNow.

Additional Information :

The candidate should have a minimum of 3 years of experience in Project Portfolio Management Tools.

This position is based at our Coimbatore office.

A 15 years full-time education is required.

Skills Required

Azure, Sql, Aws

Application Support Engineer • Coimbatore