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Customer Service Representative
Rentickleguwahati, India4 days ago
Job descriptionExceptional ability to communicate with debtors to negotiate debt payment plans. Ability to collaborate on debt collection efforts with other departments and institutions. Exceptional recordkeeping and interpersonal skills. Responsible for handling and maintaining data for Defaulters & Renewals. Regular follow-ups with customers for pending payments through calls & mails. Keeping track of the renewals of old orders and defaulters in case of payment not received. Accurate payment calculations
Responsibilities :
- Collaborating on debt collection efforts with Accounts, Sales, and the Legal Department.
- Developing debt collection strategies and plans.
- Adhering to the Collection Policies throughout the debt collection process.
- Contacting debtors by telephone to enact and negotiate debt recovery.
- Preventing repeated payment delinquency by negotiating manageable debt payments.
- Negotiating settlements to receive payment on a certain percentage of the debt.
- Keeping and updating records of all communications, payment plans agreed to, and amounts paid.
- Initiating legal and repossession proceedings if debt recovery fails.
Requirements :
Location : Gurugram, Haryana
Working days : 6 days (Being 3rd and 4th Saturdays Off)
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Customer Service Representative • guwahati, India
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