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Client Onboarding Specialist

beBeeOnboardingDombivli, Maharashtra, India

23 hours ago

Job description

Job Summary

We are seeking a highly skilled Client Onboarding Specialist to join our team. As a key member of our organization, you will play a critical role in ensuring the seamless onboarding experience for our clients.

This position requires a strong attention to detail and excellent organizational skills. You will be responsible for reviewing and verifying client documentation, managing pending Know Your Customer (KYC) and Know Your Business (KYB) cases, and communicating with sales and compliance teams to resolve missing or unclear information.

Key Responsibilities :

Review and verify client documentation to ensure accuracy and completeness.
Manage pending KYC and KYB cases to ensure timely resolution.
Communicate with sales and compliance teams to resolve missing or unclear information.
Ensure complete and compliant onboarding for both individual and legal entity clients.
Securely store all client documents in our internal CRM system.
Escalate high-risk cases or irregularities to Compliance for further review.
Support 2FA resets, profile disabling / enabling, and basic account changes during onboarding.
Monitor client profiles for red flags and conduct World Check screenings and re-screenings.
Ensure proper CRM setup and sales assignment, conduct CRM configuration testing to ensure all automations function correctly.

Requirements :

Strong understanding of KYC / KYB and Anti-Money Laundering (AML) processes.

Experience onboarding both individual and corporate clients is preferred.

Familiarity with internal tools like CRM (FXBO), Jira, Teams, Outlook, and Freshdesk.

Excellent attention to detail and organizational skills.

Good communication and coordination skills across departments.

Ability to manage time-sensitive tasks with efficiency.

Discretion in handling sensitive client information.

Ability to work on shifts and weekends.

What We Offer :

A dynamic and supportive work environment.

Ongoing training and development opportunities.

The chance to make a real impact on our clients' experiences.

About Us :

We are a global financial services group dedicated to delivering innovative financial solutions. Our goal is to build an interconnected business ecosystem that creates boundless opportunities for our clients and partners.

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Onboarding Specialist • Dombivli, Maharashtra, India