Support – Data Innovations (DI) (IN)

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Job Details

Summary :

The position will be part of the offshore Data Innovations Support and Operations team, which supports all data & analytics capabilities for Cencora Global Pharma Services. Leveraging your extensive reporting, analytics, and database experience, you will help to ensure the quality and accessibility of data and reporting for our clients. Leading and performing complex research / analysis in an evolving data / information environment, this role requires extensive technical troubleshooting skills, accountable for supporting the full lifecycle of data analytic activities.

Primary Responsibilities

• Provide front-line support for Power BI dashboards, ensuring reliable access, accurate data, and consistent performance.
• Monitor overnight / weekend orchestration jobs to ensure successful data refreshes. Trace, identify, and troubleshoot failed pipelines.
• Analyze and resolve reporting issues, including broken visuals, incomplete datasets, inaccurate KPIs, and refresh failures.
• Use SQL to investigate data anomalies, perform root cause analysis, and validate report data against source systems.
• Monitor and support Power BI data refreshes and scheduled jobs, identifying failures and taking corrective action as needed.
• Support users with report access, navigation, and usage, and provide basic training to enhance their ability to self-serve insights.
• Collaborate with developers, analysts, and business users to gather requirements for report enhancements or new report creation.
• Assist in maintaining documentation of report logic, data flows, source systems, and business rules.
• Work closely with data engineers to support the optimization of queries and data models used in reports and dashboards.
• Participate in quality assurance testing for new or updated Power BI reports and SQL views to ensure data accuracy and performance.
• Track and manage support tickets, ensuring timely resolution and communication with stakeholders.
• Help identify opportunities to streamline and automate recurring report processes.

Experience and Educational Requirements

Minimum Skills, Knowledge, and Abilities :

Experience and Educational Requirements

MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS :

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies : CENCORA INDIA TECHNOLOGY SERVICES PRIVATE LIMITED