Exe / Sr. Customer Support Engineer

Description

We are looking for a dedicated and skilled Exe / Sr. Customer Support Engineer to join our team in India. The ideal candidate will be responsible for providing exceptional technical support to our customers and ensuring their satisfaction with our products and services.

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot technical issues related to our products and services.
• Collaborate with engineering and product teams to resolve complex issues.
• Document support interactions and maintain records of customer inquiries and resolutions.
• Assist in the development and improvement of support processes and documentation.

Skills and Qualifications

Skills Required

Software Deployment, Network Configuration, Api Management, Technical Support, Database Management, Cloud Services, Customer Relations, Incident Management, System Integration, Troubleshooting