Cyara Tester

Key Responsibilities :

Create and maintain test cases and test scripts in Cyara for IVR, voice, and digital channels.

Execute functional, regression, and performance testing on contact center applications.

Validate end-to-end customer journeys across multiple channels.

Identify and report defects, track issues, and verify fixes.

Work closely with developers, business analysts, and CX teams to ensure system quality.

Support test automation , CI / CD integration, and workflow optimization.

Participate in requirement analysis and design discussions for new customer experience implementations.

Required Skills & Experience :

2–5 years of experience in contact center testing / CX testing .

Hands-on experience with Cyara platform (Test Studio, Test Automation, CX monitoring).

Understanding of IVR systems, SIP, CTI, and telephony protocols .

Experience with automation testing tools and API testing is a plus.

Knowledge of customer experience processes , CRM systems, and omni-channel platforms.

Familiarity with defect management tools (Jira, Quality Center, etc.).

Strong analytical and problem-solving skills.