Talent.com
No longer accepting applications
Manager - Admissions (Customer Engagement)

Manager - Admissions (Customer Engagement)

Indian School of BusinessAjmer, Republic Of India, IN
3 days ago
Job description

Job Purpose

We are seeking a proactive and target-driven Manager – Admissions & Engagement to drive student enrolments for our programmes. The role involves direct calling, lead nurturing, and counselling of prospective students, ensuring superior engagement across the admissions funnel.

This is an individual contributor role best suited for someone with strong sales orientation, counselling ability, and the persistence to achieve and exceed enrolment goals.

Job Outline

Key Responsibilities :

Lead Engagement & Counselling

  • Own and drive prospective student interactions via outbound and inbound calls, emails, and counselling sessions.
  • Nurture leads through multiple touchpoints, ensuring timely follow-ups and reduced drop-offs.
  • Provide accurate programme details while maintaining the school’s premium positioning.
  • Counsel and guide candidates through the application journey, addressing academic, career, and admissions-related queries.

Sales & Enrolment Conversion

  • Achieve enrolment targets for assigned programmes by converting qualified leads into applications and admissions.
  • Deliver compelling programme counselling calls / presentations to prospective students.
  • Maintain productivity benchmarks : daily call volumes, talk time, follow-ups, and conversions.

    • Pipeline Management & Reporting

  • Track and update lead progress in CRM (Salesforce).
  • Share daily / weekly reports on outreach, engagement, and conversion metrics.
  • Provide visibility into funnel performance to managers and programme leads.

    • Stakeholder Collaboration

  • Work closely with marketing and programme teams to ensure alignment on lead quality and pipeline readiness.
  • Support admissions-related outreach events (info-sessions, webinars, campus visits) when required.

    • Qualities for Success

  • Goal Orientation : Demonstrated ability to consistently meet / exceed enrolment and revenue targets.
  • Sales Drive : Strong ability to identify, prioritize, and convert high-potential leads.
  • Communication : Excellent verbal and written skills, with strong listening and counselling ability.
  • Customer Centricity : Ability to build trust, relationship building, and long-term student relationships.
  • Technology Proficiency : Skilled in CRM tools (Salesforce) and MS Excel for reporting.
  • Adaptability : Comfortable working in fast-paced admissions cycles with extended hours / weekends when required.

    • Job Specification

    Knowledge / Education

    Graduate / Post-Graduate

    Specific Skills

    Strong Communication &

    Counselling, Lead Conversion & Sales Development

    Relationship Building & Collaboration / Customer Orientation

    CRM & Data Reporting (Salesforce / MS Excel)

    Data Analytics

    Adaptability & Continuous Improvement

    Team Leadership & Coordination

    Interpersonal Skills & Attention to Detail

    Desirable Experience

    6–10 years in admissions, sales, customer engagement.

    Prior experience in EdTech / education is preferred.

    Job Interface / Relationships :

    Internal

  • Outreach. Process Internal Admissions
  • IT
  • Department staff

    • External

  • Students
  • Partners
  • Stakeholders

    • Key Responsibilities and % Time Spent

    Prospecting and Lead Nurturing - 40%

    Enrolment Conversion - 30%

    CRM Reporting & Funnel Management - 20%

    Outreach / Event Support - 10%

    Total Time Spent on All Responsibilities - 100%

    Create a job alert for this search

    Engagement Manager • Ajmer, Republic Of India, IN

    Related jobs
    • Promoted
    Program Operations And Logistics (Education Experience Compulsory)

    Program Operations And Logistics (Education Experience Compulsory)

    Learn with LeadersPushkar, Republic Of India, IN
    Through year-round programs — including global summer camps, workshops, research initiatives, and online conferences — LWL helps students explore new interests, build meaningful networks, and nurtu...Show moreLast updated: 4 days ago
    • Promoted
    Centre Manager – Offline Learning Centre

    Centre Manager – Offline Learning Centre

    upGradAjmer, Rajasthan, India
    Founded in 2015, upGrad is Asia’s largest integrated Learning, Skilling, Workforce Development, and Placement company.Its offerings include online and hybrid degrees, study abroad programs, certifi...Show moreLast updated: 4 days ago
    • Promoted
    Partnerships Associate

    Partnerships Associate

    Opportunities PlusAjmer, IN
    At Opportunities Plus, we are passionate about empowering young minds through transformative experiential learning, leading them to power career choices. We specialize in guiding school students age...Show moreLast updated: 24 days ago
    • Promoted
    AVP - Operations Technical Learning & Training [T500-20119]

    AVP - Operations Technical Learning & Training [T500-20119]

    MUFGajmer, rajasthan, in
    Japan’s premier bank, with a global network spanning in more than 40 markets.Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to busin...Show moreLast updated: 30+ days ago
    • Promoted
    Customer Success Manager

    Customer Success Manager

    Wayground (formerly Quizizz)pushkar, gujarat, in
    This Customer Success Manager role focuses on partnering with K-12 schools across the U.It’s a high-scale position managing a large volume of accounts, each with a varying Annual Recurring Revenue ...Show moreLast updated: 4 days ago
    • Promoted
    Program Operations and Logistics (education experience compulsory)

    Program Operations and Logistics (education experience compulsory)

    Learn with Leadersajmer, rajasthan, in
    Through year-round programs — including global summer camps, workshops, research initiatives, and online conferences — LWL helps students explore new interests, build meaningful networks, and nurtu...Show moreLast updated: 4 days ago
    • Promoted
    Global Learning & Development (L&D) Manager

    Global Learning & Development (L&D) Manager

    Office Beacon ASPLajmer, rajasthan, in
    Global Learning & Development (L&D) Manager.Own our global learning ecosystem frameworks, curriculum, platforms, and forums to upskill employees and leaders and drive measurable performance.Build a...Show moreLast updated: 4 days ago
    • Promoted
    Recruitment Team Lead

    Recruitment Team Lead

    ExasoftAjmer, IN
    Review and assess CVs and candidate applications against job specifications.Assess the CVs shared by recruiters, and shortlist qualified candidates to be shared to client.Schedule interviews with c...Show moreLast updated: 4 days ago
    • Promoted
    Academic Advisor-Freshers

    Academic Advisor-Freshers

    LawSikhoajmer, rajasthan, in
    Job Description : Admissions Sales Representative (Remote – Freshers & Career Switchers Welcome).We’re expanding our team and looking for enthusiastic individuals to join us as.Admissions Sales Rep...Show moreLast updated: 4 days ago
    • Promoted
    Member of the Board of Advisors

    Member of the Board of Advisors

    SAPLpushkar, gujarat, in
    Join the Board of Advisors at STEAM-IE! 🌟.Are you a visionary leader passionate about revolutionizing education through technology? Do you have strong connections in the investment community, expe...Show moreLast updated: 30+ days ago
    • Promoted
    Evaluation Specialist

    Evaluation Specialist

    LawSikhoajmer, rajasthan, in
    Job Description : Evaluation Associate SkillArbitrage.As an Evaluations Associate, you will : .Review student submissions in real-world skills : . ChatGPT, Canva, Wix, Jasper, Midjourney, Notion AI, etc....Show moreLast updated: 4 days ago
    • Promoted
    Senior Program Manager - upGrad Higher Education

    Senior Program Manager - upGrad Higher Education

    upGradajmer, rajasthan, in
    We are seeking a highly motivated and results-driven Strategic Program Manager to lead key initiatives aimed at creating new revenue channels and optimizing our current channels.As a strategic thin...Show moreLast updated: 2 days ago
    • Promoted
    Asia Church Engagement Lead

    Asia Church Engagement Lead

    Hope Rises InternationalPushkar, IN
    Full-Time | Remote, Based in Asia (India, Nepal, Bangladesh, the Philippines, or Sri Lanka) | Hope Rises International.Christ-centered nonprofit dedicated to restoring health and dignity to individ...Show moreLast updated: 15 days ago
    • Promoted
    VP - UHNI Engagement

    VP - UHNI Engagement

    ATRIOS ConsultingAjmer, IN
    We are #hiring for a leading NGO!.Lead and expand the organisation’s major-donor and family-foundation fundraising efforts, aligning key stakeholders to our mission and driving long-term philanthro...Show moreLast updated: 4 days ago
    • Promoted
    Senior Manager - Strategic Partnership

    Senior Manager - Strategic Partnership

    GEDU ServicesPushkar, IN
    Partnership Development & Management.Identify, initiate, and formalize partnerships with Indian colleges and universities. Negotiate MoUs and articulation agreements for student progression, twinnin...Show moreLast updated: 30+ days ago
    • Promoted
    Admission Counsellor

    Admission Counsellor

    Alliance Universitypushkar, India
    We are seeking an enthusiastic, persuasive, and student-focused.The ideal candidate will serve as the first point of contact for inquiries, providing detailed program information, addressing concer...Show moreLast updated: 4 days ago
    • Promoted
    Admission Consultant

    Admission Consultant

    Sinha & Sinha Consultancyajmer, rajasthan, in
    Sinha & Sinha Consultancy specialises in providing personalised solutions for career development, global admissions, and institutional growth. Certified by the British Council (UK Certified Counsell...Show moreLast updated: 2 days ago
    • Promoted
    Email Marketing Manager

    Email Marketing Manager

    Silvermine Grouppushkar, gujarat, in
    The Email Marketing Manager will be responsible for planning, developing, implementing, and managing our overall email marketing strategy to drive engagement, retention, and conversions.This role r...Show moreLast updated: 26 days ago