Customer Service Representative

Customer Success Associate / Tele sales (Hindi Speaker) – Bengaluru | Work From Office

Location : Bengaluru

Work Mode : Onsite

Schedule : Monday–Saturday, 10 : 00 AM – 7 : 00 PM

Experience : 6 months – 2+ years

⭐ About the Role

We are looking for a motivated, empathetic, and confident Customer Success Associate who is fluent in Hindi . You will be supporting customers in the sensitive area of male reproductive healthcare , ensuring professionalism, empathy, and complete confidentiality at every step.

Key Responsibilities

Assist customers with appointment scheduling, follow-ups, and order processing

Provide clear, accurate information about our healthcare services

Handle inbound and outbound calls with professionalism

Resolve customer queries with empathy and patience

Maintain accurate customer records in Zoho CRM

Uphold strict discretion and confidentiality in every interaction

Requirements (Must-Have)

Work From Office – Bengaluru

Fluency in Hindi (mandatory)

Any Graduate (preferred)

6 months+ experience in Tele calling / Customer Support (preferred)

Excellent communication skills with an empathetic and professional tone

Strong commitment to confidentiality and customer sensitivity

Why Join Us?

Opportunity to work in a mission-driven healthcare startup

Exposure to sensitive patient communication and high-impact work

Supportive team environment with learning opportunities