IT Support L1

We are seeking a motivated and skilled IT Support L1 to join our team in India. The ideal candidate will provide first-line technical support to our users, ensuring their IT issues are resolved efficiently and effectively.

Responsibilities

• Provide first-level technical support to end-users via phone, email, or chat.
• Diagnose and troubleshoot hardware and software issues.
• Install, configure, and maintain computer systems and peripherals.
• Assist with network connectivity issues and ensure network security protocols are followed.
• Maintain documentation of support requests and solutions in the ticketing system.
• Collaborate with senior IT staff for complex issues and escalate as necessary.
• Conduct user training sessions on software and hardware usage.

Skills and Qualifications

Skills Required

Active Directory, Networking Basics, Windows Os, Troubleshooting Skills, Remote Support