Sr. Insurance Associate

Requirements

Description and Requirements

• Analyze, validate and process transactions as per Desktop procedures (L3 & L4)
• Analyze and research all discrepancies.
• Research & Investigate and resolve outstanding items
• Determine eligibility and applicable plan provisions while meeting timeliness goals
• Clear and accurate written and verbal communication (Scripted and Templatized) with employee, employer & stateside resources by email
• Establish action plans for each file to bring claims to resolution
• Utilize internal and external specialty resources to maximize impact on each claim file
• Utilize Intellis and ACS (SIR) to update and maintain accurate data record
• Use PC programs to increase productivity and performance
• Ensure that the assigned targets are met in accordance with SLA and Internal standards
• Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence
• Work as a team member to meet office goals to obtain disability's vision while demonstrating core values and meeting key measures.
• Ensure adherence to established attendance schedules
• Sedentary work - involves sitting most of the time
• Close visual acuity - viewing a computer terminal and extensive reading
• Talking - expressing or exchanging ideas by means of the spoken word

About MetLife

Recognized on Fortune magazine's list of the 2025 'World's Most Admired Companies' and Fortune World's 25 Best Workplaces™ for 2024, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services.

At MetLife, it's #AllTogetherPossible . Join us!

Skills Required

ACS SIR, Intellis, PC programs