Observe.AI - Senior Machine Learning Engineer - NLP

About Us :

Observe.AI is transforming customer service with AI agents that speak, think, and act like your best human agentshelping enterprises automate routine customer calls and workflows, support agents in real time, and uncover powerful insights from every interaction.

With Observe.AI, businesses boost automation, deliver faster, more consistent 24 / 7 service and build stronger customer loyalty.

Trusted by brands like Accolade, Prudential, Concentrix, Cox Automotive, and Included Health, Observe.AI is redefining how businesses connect with customersdriving better experiences and lasting relationships at every touchpoint.

The Opportunity :

If you are a talented and driven person with experience in the domain of Natural Language Processing / Spoken Language Understanding and want to join a high-impact team at the core of Observe.AI's mission, then this role is for you!.

This is a highly challenging role that exposes one to state-of-the-art Machine Learning and Deep Learning algorithms in the domain of NLP and to the challenges of building a world-class ML platform in production.

You will contribute to building industry-leading AI-powered products for Observe.AI leveraging the latest technologies in NLP and architecting / implementing high throughput / low latency / scalable ML systems.

If you are excited about building and owning cutting-edge ML-powered product capabilities, and working on both algorithms as well as platforms, youll love the job!.

About The ML Team :

We are a strong 30+ member Machine Learning team with a focus on Speech and NLP.

Our mission is to deliver the best of AI capabilities to revolutionize the world of Contact Centers through Observe.AIs product offerings.

We push the boundaries of Spoken Language Understanding to develop ML capabilities that power innovative product features for our customers, and our ML platform processes millions of contact center interactions per day.

That said, we are a bunch of super fun folks to hang out with beyond work as well.

What Youll Be Doing :

• Design & develop state-of-the-art AI capabilities end-to-end from conception to production for Observe.AIs product offerings, in a fast-paced startup environment.
• Work with cutting-edge tools and technologies in Machine Learning, Deep Learning & Natural Language Processing, including Large Language Models and related emerging technologies.
• Contribute to both ML modeling as well as building / maintaining production systems that power AI capabilities on the product.
• Optimize ML models and processing pipelines for performance, cost-effectiveness, and scale.
• Work with a world-class ML team in building exciting stuff, mentor juniors, and influence peers / stakeholders.
• Collaborate cross-team with engineers, product managers, customer-facing teams, and customers to understand pain points and business opportunities to build the right solution for the right problem.
• Keep up-to-date with the latest ML / DL / NLP literature and influence the technological evolution of the Observe.AI NLP platform.
• Contribute to the community through tech blogs and publishing papers in ML / NLP conferences like EMNLP, ACL, etc.

What You Bring To The Role :

Compensation, Benefits And Perks :

Our Commitment to Inclusion and Belonging :

Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce.

Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy.

Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

We welcome all people.

We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals.

We seek to hire, develop, and retain talented people from all backgrounds.

Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.

If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply.

For more information, visit www.observe.ai.

(ref : hirist.tech)