Relationship Manager (Immediate Start)

Job Summary :

We are seeking a highly motivated and customer-focused Relationship Manager to handle our corporate service accounts. This role is responsible for maintaining strong relationships with key corporate clients, ensuring high levels of client satisfaction, and driving retention and growth through effective service delivery and cross-functional coordination.

Key Responsibilities :

• Serve as the primary point of contact for assigned corporate clients, ensuring timely and effective communication.
• Build and maintain strong, long-term relationships with key stakeholders and decision-makers within client organizations.
• Understand client business needs and align company solutions and services to meet those requirements.
• Coordinate with internal departments (sales, operations, support, finance, etc.) to ensure seamless service delivery and issue resolution.
• Monitor account health, proactively identify risks, and drive initiatives to improve customer satisfaction and account retention.
• Prepare and present account performance reports, usage analytics, and Face to Face Monthly service reviews.
• Identify upselling and cross-selling opportunities in coordination with the sales team.
• Handle escalations professionally and ensure timely closure of client concerns.
• Keep abreast of industry trends and client developments to proactively suggest relevant solutions.

Key Requirements :