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Manager - Retention Marketing
Manager - Retention MarketingSpectral Consultants • Mumbai, India
Manager - Retention Marketing

Manager - Retention Marketing

Spectral Consultants • Mumbai, India
30+ days ago
Job description

and Skill / 4-7 years in retention marketing, lifecycle marketing, or a similar role within the ecommerce or fashion industry.

  • Strong proficiency in data analysis, campaign performance tracking, and deriving actionable insights.
  • Familiarity with retention marketing tools and platforms (CRM, marketing automation tools, analytics platforms, etc.
  • Experience in managing cross-functional projects involving tech, analytics, and marketing teams.
  • Ability to conceptualize and execute campaigns / events that resonate with the audience.
  • Proven track record of driving customer engagement and achieving business growth through retention strategies.
  • Strong communication and stakeholder management skills.
  • Innovative mindset with a keen eye for emerging trends in customer retention and personalization.

Key Responsibilities :

1. Push Contribution to the Site

  • Improve channel efficiency by optimizing push notifications and CRM campaigns.
  • Develop new interventions and customer journeys to enhance engagement.
  • Implement more granular segmentation strategies to target different customer groups effectively.
  • Experiment with newer formats, including copies, creatives, and templates to boost engagement.
  • Site Property - CRM

  • Identify opportunities on the site that can be leveraged for CRM channels.
  • Analyze site performance metrics and provide data-driven recommendations for improvement.
  • Innovate new trends, ideations, and interventions to enhance CRM and site synergy.
  • Monitor CRM channel performance and suggest curated pegs, content pages, and optimizations for the site.
  • Stakeholder Management

  • Foster collaboration between category teams, brands, and internal stakeholders.
  • Ensure balanced Share of Voice (SOV) across different categories to maintain fairness and Deep dive into segmentation to enhance customer cohort health and engagement.
  • Develop and implement propensity-based models to deliver relevant communication and offers to users.
  • Conduct experiments on tier-based users and explore vernacular formats for better outreach.
  • Unlock new Customer Touchpoint (CT) modules for enhanced Explore and implement new templates for customer communication.
  • Develop interactive creative formats and compelling copies to improve engagement.
  • Identify and integrate new touchpoints within customer journeys for increased retention and conversion
  • (ref : iimjobs.com)

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