Job Description :
Key Responsibilities :
1. Project Planning & Execution :
- Define project scope, goals, deliverables, and success metrics in alignment with business objectives and product roadmap.
- Develop and maintain detailed project plans, schedules, and resource allocation documents.
- Track progress against milestones and report status updates to leadership and client stakeholders.
- Manage change requests, ensuring timely delivery within scope and budget.
- Implement agile methodologies and project tracking tools (e.g., Jira, Asana, Trello).
2. Cross-Functional Coordination :
Collaborate with Product Managers, Engineering, QA, and UX / UI teams to clarify requirements and prioritize project tasks.Coordinate with banking and payment partners for API integrations, sandbox testing, certification, and compliance approvals.Act as the primary liaison for client onboarding, ensuring effective communication and expectation management.Facilitate cross-departmental syncs and maintain documentation across project phases.3. Risk & Issue Management :
Identify and assess project risks, dependencies, and potential roadblocks early.Develop and execute risk mitigation and contingency plans.Ensure compliance with regulatory frameworks and data security standards such as PCI DSS, SOC 2, and ISO 27001.Drive timely resolution of issues impacting delivery, coordinating with internal and external teams as needed.4. Client Delivery & Relationship Management :
Lead client-facing implementation projects from kickoff through UAT and go-live.Ensure seamless deployment and adoption of StavPay modules including invoice capture, approvals, payment center, and reporting.Gather client feedback and relay insights to product and engineering for continuous enhancement.Build strong, trust-based relationships with enterprise clients and maintain post-go-live support coordination.5. Operational Excellence :
Establish repeatable frameworks and best practices for implementation, release management, and quality assurance.Analyze project metrics, conduct retrospectives, and drive continuous improvement initiatives.Maintain documentation repositories and ensure process consistency across client engagements.Contribute to knowledge sharing, training, and process optimization initiatives within the PMO.Qualifications & Experience :
Bachelors Degree in Business Administration, Computer Science, Finance, or related field (Masters preferred).5- 8 years of experience in project management or client delivery, preferably within FinTech, Banking, or Payments domains.Proven experience managing end-to-end implementation of payment solutions, ERP integrations, or digital platforms.Strong understanding of API integrations, compliance certifications (PCI, ISO, SOC), and payment gateway operations.Familiarity with project management tools (Jira, Asana, MS Project) and agile delivery frameworks. PMP, PRINCE2, or Agile / Scrum certification is a strong plus.Skills & Competencies :
Excellent project planning, organizational, and stakeholder management skills.Strong analytical and problem-solving mindset with the ability to handle ambiguity.Exceptional written and verbal communication for client and internal reporting.Ability to prioritize tasks, manage dependencies, and deliver within deadlines.Strong collaboration and negotiation skills to align cross-functional goals.High ownership and accountability to ensure client satisfaction and operational success(ref : hirist.tech)