Customer Support Executive / Product Advisor

Required Skills :

• Making outbound calls to Shaadi.com Members basis the leads provided offering the customers products which would help them in their life partner search.
• Following the defined sales process to convert free members into revenue paying customers
• Ensuring Call Disposition Comments are updated once the call is completed with all relevant details.
• Making required number of calls for following up with Enquiries which are not converted.
• Updating the details of follow-up in the system
• Meeting daily talk time Targets and Calls to be done
• Meeting Revenue Targets and ensuring Lead to Conversion Ratios are met.
• Appearing for periodic evaluations.
• Interfacing with walk-in customers (if assigned the task), explaining to them features of Shaadi.com / Centre and converting them to Premium Membership.
• Maintaining all documentation that pertains to the above responsibilities
• 6 days working and 1 rotational week off on week days.

Skills Required

Tele Sales, Outbound Calls, Negotiation Skills, consultative sales , Communication Skills