Front Office Executive

Job description

• To be warm, compassionate, helping, and efficient.
• To listen with patience and never answer back even if the patient / their attendants is wrong.
• In case, you cannot calm down the patient, seek help from your seniors before things go out of control.
• To give correct information always. In case if required, seek assistance from the seniors.
• To be always available at workstation and ensure complete handing over in writing prior to getting relieved.
• Maintain a book for messages and ensure messages are passed on to the concerned person / persons and to the reliever.
• To follow laid down guidelines for the following :

1. Registration

2. Appointments

3. Counselling of patients

4. Suggestions of patients

5. OPD Billing

Skills Required

Opd, Patient Service, appointment scheduling