Customer Support Engineer

Position : Technical Support Engineer (Ahmedabad | WFO)

Experience : 2–4 Years

We're looking for a proactive and technically skilled

Customer Experience Engineer

to join our team in Ahmedabad. The ideal candidate will provide application support, troubleshoot technical issues, and ensure timely resolution via ITSM / ticketing systems — all while meeting customer SLAs and satisfaction goals.

Key Responsibilities :

Provide technical support and issue resolution

Handle tickets via ITSM and meet SLA targets

Troubleshoot using Linux, networking, and virtual environments

Maintain documentation and RCA reports

Ensure a collaborative team environment

✅ Skills Required :

Application support experience

Proficiency in Linux, Networking, and basic DB knowledge

Strong communication and problem-solving skills

Positive, customer-first attitude

⭐️ Nice to Have :

RedHat / DB / Microsoft Admin Certifications

Experience with SLA, escalations, and time-series databases.