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▷ Only 24h Left! Customer Support Officer

▷ Only 24h Left! Customer Support Officer

MphasisIndia
13 hours ago
Job description

Who are we looking for?

  • Graduate freshers and experienced candidates with excellent communication skills
  • Analytical skills

For experienced : Candidates with 6months-1.5 years of experience in international voice process.

Technical Skills :

  • Operating the computer- Intermediate
  • MS Office - Intermediate
  • Avaya / Phone Operating skills – Beginner
  • Fluent in Spoken and written English with effective Business Communication
  • Communication in neutral accent over phone
  • Active listening and probing skills
  • Basic knowledge of Insurance

    • Process Skills :

  • Respond to customer queries via inbound / outbound calls and emails within defined SLA’s
  • Record interaction using client system with proper classification
  • Refer Knowledge base and perform task as per defined process
  • Follow up and closure of interactions to ensure customer satisfaction
  • Passionate about customer service
  • Comfortable with Rotational shifts, extended working hours and weekly offs.
  • Candidate should clear the V&A and online typing tests

    • Behavioral Skills :

  • Positive energy
  • Positive attitude
  • Self- learner

    • Qualification :

  • Any Graduate, Freshers can apply

    • Shift : US shift (5 days working with fixed weekoffs on Saturdays and Sundays)

    Transportation : Two-way cab available on certain KMs radius.

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    Customer Support Officer • India